Articles from Customer Interaction Solutions (May 1, 2008)

Title	Author	Type	Words
8x8 intros SalesForce.com CRM integraion for Packet8 VoIP.			92
Alcatel-Lucent enhances IP service routing portfolio.			100
Altitude software launches new partner program.			108
Americans leery of shopping online.	Campbell, Susan J.		476
Apatar intros open-source Address Verification solution.			102
Case study: Nobel Peace Prize Winner's mission gets help from Pitney Bowes' Customer Communication Management.	Schelmetic, Tracey E.	Company overview	823
Cemaphore delivers SaaS e-mail solution for Gmail.			82
Certification to take contact centers to the next level.	Tehrani, Nadji		444
ClickFox takes customer experience analytics beyond the contact center.			111
Consumers relying on social media to share and research customer care experiences.	Viscusi, Stefania		116
Convergys turns to Configuresoft to maintain compliance.		Brief article	87
CRM vendor Autonomy named leader by Ovum.		Brief article	103
CRM vendor Graham Technology acquired By Sword Group.			86
CRM: open source and non-profit.	Tehrani, Rich		1229
Customer Interaction Solutions' ninth annual CRM Excellence awards, Part One.	Schelmetic, Tracey E.		387
Customer service debacles "R" Us.	Schelmetic, Tracey E.		1027
Damaka introduces computer-telephony interface.		Brief article	105
ESolutions and Salesforce.com.		Brief article	163
Fairness: an underestimated principle in the call center.	Schelmetic, Tracey E.		645
Genesys intros iCFD to transform customer service.			142
Hosted contact center software solutions fit for growth.			128
Impact 360 Workforce Optimization now Avaya compliant.			115
Implementing hosted speech solutions.	DiAngelo, Craig		479
Increase retention with employee panels.	Ivers, Jim		701
Jake - the home agent.	Fonesca, Ozzie	Cartoon	42
Labor shortages in global market impact offshoring decisions.	Campbell, Susan J.	Industry overview	546
Leveraging contact center technologies to optimize your business.	Reiman, Rick		1442
Listening to agents: a radical concept.	Schelmetic, Tracey E.	Brief article	325
Litescape and Spanlink announce reseller partnership.			52
LiveOps On-Demand Call Center Platform now available on AppExchange.			102
Loquendo MRCP now rated Avaya compliant.			123
Making the complex simple: efficient and effective contact center growth.	Hull-Clarke, Theresa; Glew, Rick		1723
Microsoft Dynamics CRM Online.			112
Microsoft's call center push.	Tehrani, Rich		954
Mindshift Technologies acquires CRM vendor Collaboration Online.			62
Nortel's customer experience 2.0.			153
OCS-enabled contact center.			162
Oh no! not Southwest Airlines!	Sims, David		1559
Performance management drives efficiency in the contact center.	Campbell, Susan		111
Recovering from an embarrassing interaction.	Passios, Tim		827
Remote access "homeshoring" trend shows commitment to green technology.		Brief article	125
Salesforce.com releases customer satisfaction ratings.			55
Speech within your reach.	Schelmetic, Tracey E.		525
SpeechCycle announces 50 million automated calls with Rich Phone Applications.			102
Study finds North American consumers want more Self-Service options.			102
Study reveals chat underused on e-commerce sites.	Schelmetic, Tracey E.		91
SugarCRM partner awarded for SugarCRM-SAP connector.			88
Survey finds consumers demand quick e-mail response.			133
Survey shows price is bigger factor in outsourcing negotiations.			102
Symon solution rated Avaya-compliant.			100
SynerG intros unified application and contact center solution.			118
The home agent model is (finally) ready for its close-up.	Schelmetic, Tracey E.		3836
Tips for judicious selection of contact center solutions for SMBs.	Schelmetic, Tracey E.		1808
Unica enhances Affinium suite to optimize marketing across multiple channels.			107
Verizon Wireless files lawsuit to stop unknown telemarketers from calling.			128
VoiceXML Forum certifies Verizon Business' hosted IVR platform.			113
Xangati helps front line agents.		Brief article	157
Yahoo's voice Search ambitions.			157