Articles from Customer Interaction Solutions (March 1, 2008)

1-42 out of 42 article(s)

Title	Author	Type	Words
26 years young and still growing.	Tehrani, Nadji		588
A shake up of the enterprise market.	Barnard, Patrick	Company overview	1957
Callcentercomics.com.		Cartoon	53
Contact centers that take millions of calls keep them short, make happy callers--and never go down.	Schorer, Brad		880
Correction.		Correction notice	51
Customer Interaction Solutions magazine's 23rd annual Top 50 outbound Teleservices Agency Ranking.	Schelmetic, Tracey E.		1032
Egypt: a rising star of an outsourcing destination.			1053
End-to-end SIP in the contact center.	Tehrani, Rich	Interview	1723
Fewer headsets and fewer hassles: superior service and support enables contact centers to operate more smoothly and with a smaller inventory of headsets.	McGrogan, Joe		568
Industry leaders share their views regarding the growth and trends in the contact center/CRM industries.	Tehrani, Nadji	Company overview	2838
International call center best-practices: a white paper.	Schelmetic, Tracey E.		978
IP communications for the contact or call center.	Eckman, Eric		1012
Irate customers and how to handle them.	Passios, Tim		797
Listening to a vision of speech in the future: a moment with Loquendo's new CEO.	Viscusi, Stefania	Interview	1990
One bad apple: call center recording is essential for weeding out agents who harm the customer relationship.	Campbell, Susan		828
PCI compliance: what it means to the call center industry.	Carrington, Christopher M.		1376
The call center customer of the future.	Schelmetic, Tracey E.		1397
The growth report for contact center applications.	Sims, David		362
The top five things your call center agents wish you'd taught them.	Reynolds, Penny		1082
Top 10 outbound telemarketing campaign mistakes.	Swanso, Mark		1067
www.tmcnet.com/1551.1: marketplace still receptive to Oracle Fusion.		Brief article	59
www.tmcnet.com/1552.1: teleservices firm PRC LLC files for bankruptcy.			71
www.tmcnet.com/1553.1: TuVox recruits new CEO, Chairman of the Board.		Brief article	79
www.tmcnet.com/1555.1: CRM, enterprise vendor Epicor announces expanded support, capabilities.			89
www.tmcnet.com/1556.1: Active CRM releases latest version.			97
www.tmcnet.com/1557.1: Tango Networks delivers Voice Call Continuity solution for enterprise market.		Brief article	58
www.tmcnet.com/1558.1: ASC announces VoIP recording for Cisco.			85
www.tmcnet.com/1559.1: Customer Relationship Metrics to launch second WFM study.			71
www.tmcnet.com/1560.1: N.E.W. acquires ServiceBench.		Brief article	84
www.tmcnet.com/1561.1: Astute Solutions offering RealDialog Agent Assist.		Brief article	60
www.tmcnet.com/1562.1: Selltis offers new version of its on-demand CRM solution.			79
www.tmcnet.com/1685.1: Customer Effective, Inc. partners with SalesCentric.			64
www.tmcnet.com/1686.1: Protech adopts MadCap Software for real-time customer feedback.			82
www.tmcnet.com/1687.1: software as a service CRM for electronic records compliance.			96
www.tmcnet.com/1688.1: GroupWise Integration for SugarCRM available from Omni.		Brief article	59
www.tmcnet.com/1689.1: Broadlook Technologies partners with InfusionCRM.			61
www.tmcnet.com/1690.1: Maximizer rounds out Maximizer CRM 10 suite with Entrepreneur Edition.			76
www.tmcnet.com/1691.1: Voxify receives $15 million in venture capital.			77
www.tmcnet.com/1692.1: Vonage plus SaaS CRM equals high functionality for SMBs.			66
www.tmcnet.com/1694.1: Convergys to open new Philippines facility.			116
www.tmcnet.com/1695.1: Verizon Business offers Hosted IVR service in Europe.			113
www.tmcnet.com1554.1: Loquendo improves speech recognition engine.			102