Articles from Customer Interaction Solutions (June 1, 2008)

1-58 out of 58 article(s)

Title	Author	Type	Words
[C] 2007 by CallCenterComics.com.		Cartoon	31
32 principles of modern marketing: Part I; The dawn of new media digital marketing; Today's marketers face many more options than those of just a decade ago.	Tehrani, Nadji		1030
Agent at home: more than wearing slippers to work.	Schorer, Brad		649
Apatar phone verify tool released for SugarCRM, salesforce, other apps.			135
Attaining and retaining mature agents.	Schelmetic, Tracey E.		432
Call Genie appoints former telcordia president.		Brief article	96
Call screening patent.			217
CallMiner awarded U.S. patent for speech analytics.		Brief article	64
Cisco and Microsoft vying for domination of unified communications market.			99
Cisco is green (with envy).		Brief article	125
Commerce Planet's Iventa, Yesmail announce e-mail marketing program.			84
Comparing and justifying workforce management systems.	Bucci, Dick		1636
ContactBabel invites U.S. call centers to participate in study.			120
CRM comes to you: SAP and RIM announce expanded partnership.	Schelmetic, Tracey E.		1142
CRM for non-profits solution now includes Web integration platform.			154
CRM incorporated into mobile marketing, New Media Institute says.			125
CRM provider NetSuite, BT announce reseller deal.			119
CRM revenue to hit $9 billion in 2008.			113
Customer feedback management from Interactive Intelligence.			107
Customer Interaction Solutions' ninth annual CRM excellence awards, Part Two.	Schelmetic, Tracey E.	Awards list	366
Data centers find they can't afford not to "go green".			200
DirectMail.com acquires HP Indigo technology to enhance customer messaging.			66
Display technologies roundup.			497
Dragon NaturallySpeaking contest announced by Nuance.			97
Egypt gaining ground as global contact center competitor.			96
Eloqua announces new campaign management capabilities.			67
EPA's call center cited for Government Customer Support Excellence.			98
FrontRange Solutions acquires Centennial Software.			76
How unified communications benefits the call center.	Schelmetic, Tracey E.	Company overview	2871
Infor launches CRM for SMBs.			117
IP fairy dust.			179
Last call? First round.	Galitzine, Greg	Column	787
LiveOps follows salesforce.com model to corporate philanthropy.			152
Microsoft Dynamics CRM Online Now generally available.			130
Motorola's eCare 5.2 CRM-integrated customer care product released.			117
Nuance partners with Genesys to integrate Voice for on Demand.			104
Over-the-phone language interpreter workforce continues growth.		Brief article	92
Responding to an absurd claim from a customer.	Passios, Tim	Interview	744
SAS helps turn business intelligence green.			117
Say what you want and get it: a Q&A with Tellme.	Schelmetic, Tracey E.	Interview	914
Seeking survey salvation.	Galitzine, Greg	Brief article	308
Siemens intros OpenScape Contact Centre.			114
Study shows marketers still not properly using e-mail.			168
SugarCRM delivers enhanced enterprise reporting and wireless features.		Brief article	107
Survey finds Web meetings are increasing, companies getting greener.			108
Survey says 87 percent question safety of personal info.			127
Survey studies global contact center performance.	Campbell, Susan J.		459
Taking the temperature of the hosted enterprise app marketplace: Salesforce.com, Google And Microsoft; Google and Salesforce.com enhance relationship.	Tehrani, Rich	Company overview	2082
Talisma Click To Call now available to improve customer service.			120
The real life of CRM: politics, Health care, E-mail and coffee shops.	Sims, David	Survey	1037
The security of online surveys: how safe is it to respond?	Ivers, Jim		772
TouchStar intros Call Center System guaranteed to reduce costs.			93
TuVox to support intelligent Customer Front Door.			94
U.S. economic downturn driving growth for hosted contact center solutions market.			91
Verint Witness Actionable Solutions validated through Gvalidated Application Integration.			109
Workforce management finding dissatisfaction, according to study.	Campbell, Susan J.	Survey	450
Yahoo's voice search ambitions.		Brief article	322
Yearning for e-learning? the pros and cons of the virtual classroom for your call center.	Reynolds, Penny		1541