Articles from Customer Interaction Solutions (July 1, 2008)

1-50 out of 50 article(s)

Title	Author	Type	Words
"Consider the evidence carefully ...".	Searcy, Tim		511
51 reasons why CRM is like sex.	Sims, David	Editorial	908
Agent at home: more than wearing slippers to work.	Schorer, Brad		1090
Alcatel-Lucent and Convergys partner on Infinys.			96
Amazon outage ... UK frenzy to blame?		Brief article	137
Amazon to open new PA center.		Brief article	79
ASC to intro products tailored for Genesys.			142
Asian contact centers to grow.			93
Being contact centers' best friend.	Read, Brendan B.		851
Beyond cookie cutter-work-station cluster design.	Viscusi, Stefania	Brief article	83
Comcast opens Arab-language contact center.			112
Convergys announces Baton Rouge center layoffs.			72
Convergys wins five-year contract.		Brief article	91
Customers in Romania? have them speak to 'Carmen.			132
Data centers find they can't afford not to "go green.			199
Disconnect between C-level executives and contact center pros.			137
Eight ways to ruin your business.	Schmitt, Jeff	Column	1153
eLoyalty launches customer experience alerting capability.			103
Executive roundtable: CRM.		Discussion	6767
Formula for sales success: four factors that increase sales exponentially.	Derby shire, Paul		689
Foxgate expands Philippines operations.			52
FTC conducts largest-ever telemarketing fraud sweep.			133
Helio picks RightNow's Telecom support.			111
HiQube releases HiQube 5.0.		Brief article	97
Hispanic market to grow, pose challenges.			130
How business can learn from Obama.			102
IP comes of age:.	Read, Brendan B.	Company overview	3005
Is The SAAS market as bad as Larry Ellison says?	Sims, David	Brief article	108
Lagan 311 to enable non-emergency Northern CA contact services.			82
Levi Strauss relies on VoSKY Exchange to create unified environment.	Campbell, Susan		94
Love, call center style.	Passios, Tim		722
N.E.W. to open Arkansas contact center.			75
Newspaper: bad service news now travels at hyperspeed.			128
nuBridges reps now certified customer support professionals.			109
Oman Air contact center goes 24/7.			102
Our 27th anniversary.	Tehrani, Nadji	Column	1104
Report: utilities increase web-based self-service.			107
RightNow to the white house?			121
Self-service drives contact center success.	Campbell, Susan J.		496
SER solutions to integrate CPS with Nortel Suite.			101
Speechstorm now enables call personalization.			125
SSA on the road to transformation.		Brief article	229
Study reveals contact center disconnect.	Campbell, Susan J.		440
Ten years of contact center history.	Tehrani, Rich		609
The devil's CRM deal: patronize the patron.	Sims, David		1066
The IP Contact Center Technology Pioneer Awards.		Awards list	423
Tringme offers enhanced click-to-call.			320
U.S poised as strongest location.		Brief article	159
Verizon business launches new center.			98
Why performance analytics is important.	Read, Brendan B.		1196