Articles from Customer Interaction Solutions (January 1, 2008)

1-25 out of 25 article(s)

Title	Author	Type	Words
A shift in what "outsourcing" means to business today.	Schelmetic, Tracey E.		314
Aspect debuts Unified Command and Control.	Barnard, Patrick		151
Avaya tops Alcatel-Lucent in Western Europe.	Barnard, Patrick		156
CallCenterComics.com.	Fonesca, Ozzie	Cartoon	72
Convergys names Orr replacement.	Barnard, Patrick		53
Invervoice offers speaker verification solution to banks.	Barnard, Patrick		142
IP communications: technology and applications to be key business drivers.	Tehrani, Rich	Interview	831
Leveraging speech applications in the contact center, Part Two.	Barnard, Patrick		1900
Looking toward the cutting-edge of call/contact centers and CRM; Call center 2.0: if you're not there, you will be left behind!	Tehrani, Nadji		768
Mission NOT impossible: reduce turnover and absenteesim while improving KPIs.	Mitchell, Brooks		1841
NICE wins large Asian banking contract.	Barnard, Patrick		117
Open source CRM's Concursive releases Concourse Suite 5.0.	Barnard, Patrick		94
OpenSolutions Alliance finds rising interest on open-source CRM, others.	Barnard, Patrick		111
Oracle unveils Application Integration Architecture Foundation Pack.	Barnard, Patrick		79
Standards for the teleservices industry: the time is NOW.	Sanscrainte, Joseph		978
Teleperformance Chairman to retire.	Barnard, Patrick	Brief article	81
Telrex issues new release of live monitoring solution.	Barnard, Patrick	Brief article	120
Testing in the call center: not for the faint of heart.	Schelmetic, Tracey E.		398
The 2007 Customer Interaction Solutions product of the Year Awards, Part One.	Schelmetic, Tracey E.		519
TLC & A to open new contact center.	Barnard, Patrick	Brief article	73
Tough talk: the importance of headset reliability.	McGrogan, Joe		630
Verint offering analytics-driven workforce optimization solution.	Barnard, Patrick		135
VIPdesk CEO named to TelCoa's Advisory Board.	Barnard, Patrick		160
West at home agents now company employees.	Barnard, Patrick		119
What is a remote agent service provider? And will it help improve my service levels?			665