Articles from Customer Interaction Solutions (February 1, 2008)

1-28 out of 28 article(s)

Title	Author	Type	Words
"Firing" customers is a bad idea.	Sims, David		530
2008: the year of workforce optimization.	Schelmetic, Tracey E.		525
CallCenterComics.com.		Cartoon	75
ContractXchange.com shows the way to recruiting your remote agents--remotely.			979
Converting ordinary people into extraordinary performers.	Yoho, David		977
Correction.		Correction notice	21
Easy listening: when it comes to comfort and safety, Plantronics is all ears.	McGrogan, Joe		518
Fifteenth annual MVP Quality Award winners.	Schelmetic, Tracey E.		1754
Remote agents.	Passios, Tim		687
SAP: offering CRM relevance over all customer touch points.	Tehrani, Rich	Interview	520
The 2007 Customer Interaction Solutions Product of the Year Awards, Part two.	Schelmetic, Tracey E.		479
The top five reasons why third-party remote call monitoring is a must.	Campbell, Susan J.		525
They invented contact center because they couldn't call it: Telemarketing[R]!	Tehrani, Nadji		454
Verint Witness Actionable Solutions: capturing the voice of the customer.	Tehrani, Nadji	Interview	1794
VoltDelta has serviced over nine billion calls and supports 36,000 agents--how can we help your business?	Schorer, Brad		803
www.tmcnet.com/1456.1: Oracle announces OOTB Fusion CRM integration with PeopleSoft.			61
www.tmcnet.com/1457.1: SugarCRM gets SugarMaps with Google Maps, intelestream.			75
www.tmcnet.com/1458.1: customer service getting worse, Accenture finds.			104
www.tmcnet.com/1459.1: CRM data security touted by Salesboom in TFAS.			74
www.tmcnet.com/1460.1: open source CRM increasing in popularity, OSA finds.			79
www.tmcnet.com/1461.1: Microsoft Dynamics CRM 4.0 support announced by Ensim.			106
www.tmcnet.com/1462.1: contact center vendor OMDR acquired by Silverline.		Brief article	65
www.tmcnet.com/1463.1: the top five CRM software advancements of 2007 highlighted.			51
www.tmcnet.com/1464.1: new Bluetooth headset from Sennheiser.			100
www.tmcnet.com/1465.1: Genesys survey examines activities of successful contact centers.			89
www.tmcnet.com/1467.1: PreVisor acquires Performance Technologies International.			66
www.tmcnet.com/1468.1: strong growth in Latin American contact center outsourcing in 2008.			52
www.tmcnet.com1466.1: TouchStar introduces 2008 Enterprise Call Center System.			81