Articles from Customer Interaction Solutions (December 1, 2008)

Title	Author	Type	Words
8 Steps to great customer service.	Tehrani, Rich		870
Boardroom report.	Granger, Stuart; Tehrani, Nadji	Company overview	1688
Buyers' guide 2009.		Buyers guide	7985
Expectations and resolutions at the end of a challenging year: why now is the time to invest in service.	Fleischer, Joe		845
Hosted/SaaS vs. premise: pros & cons.	Dawson, Keith		1177
How to close the deal during tough economic times.	Lawson, Rick		821
Political prescription.	Searcy, Tim	Column	872
Putting America First.	Tehrani, Nadji	Editorial	1833
Surveys and market research--using the contact center to provide knowledge.	Shale, Joshua; Kupersmit, Benjamin		804
What are some common best practices for post-call satisfaction surveys?	Passios, Tim		779