Articles from Customer Interaction Solutions (August 1, 2008)

1-42 out of 42 article(s)

Title	Author	Type	Words
32 principles of modern marketing part 2.	Tehrani, Nadji		1237
Agent at home: behind the buzz-word.	Shale, Joshua		867
Benefits of the on-demand format for VIP call center solutions.	Kowalke, Mae		83
BPO Industry: the ride from cost to innovation; What's return on innovation?			882
Cellular One implements Info Directions' CRM.			110
Convergys to expand home-based agents.		Brief article	122
CRM that makes a difference: Convio helps Komen in fight against breast cancer.	Read, Brendan B.		709
Customer versus company: with contact centers in the middle.	Read, Brendan B.		877
Dickinson adds Intervoice IP Contact Center.			139
Digital dialogue presents awards to contact centers.			131
DMA08 to offer customer acquisition, loyalty, marketing insights.			141
Envision signs pact with Diagenix.		Brief article	104
ESS launches CRM systems.			80
Experts: learn about the benefits and challenges of e-learning.	Read, Brendan B.	Viewpoint essay	4210
Four easy steps to scriptwriting success.	Kiminecz, John		900
Fuel costs drive increased contact center interactions.	Campbell, Susan J.		440
Infocision expands manfield, Ohio contact center.			142
LiveOps releases Summer 08.		Brief article	126
Los Angeles is setting a terrible precedent.	Searcy, Tim		773
Making CRM software work for the whole business.	Viscusi, Stefania		86
Mitel lauches advanced IP/UCC solutions for SMBs.		Brief article	81
Monster to open S.C. contact center.			80
No summertime slowdown.	Tehrani, Rich		1055
Outdated working practices lose money for UK contact centers.			117
Outrageous interactions in the contact center.			793
Research supports moue to multichannel contact centers.			150
Research: customers are annoyed and frustrated.			101
Salesforce releases Salesforce Summer '08.			119
SER and VPI ink pact on UCC, WFO.		Brief article	92
Serving the King.	Read, Brendan B.	Company overview	2789
Speech Rec: the new leader of automated voice?			2758
Study recommends contact center self-assess to ensure optimal hiring practices.	Campbell, Susan	Brief article	133
Talkin' open source CRM with Chris Harrick.	Sims, David	Interview	1276
Tektronix introduces 'Zoey', a new IP testing 'assistant'.		Brief article	144
The 2008 speech technology Excellence Awards.			470
The best course for service; Why e-learning is essential to your investment in agents.	Fleischer, Joe		844
The role of agents and their impact on customer service.	Loring, Steve		1624
Tips on regulatory compliance.	Read, Brendan B.		1430
Turnover isn't necessary: why solving impossible problems is possible if you don't settle for business as usual.	Dawson, Keith		961
UC and IP contact centers show strong growth.	Campbell, Susan J.		388
West launches home agent security environment.		Brief article	134
You don't know what P.Q.T. is?		Cartoon	30