Articles from Customer Interaction Solutions (April 1, 2008)

1-55 out of 55 article(s)

Title	Author	Type	Words
A debut in the IP-PBX game.			154
An update on the federal do-not-call registry.	Schelmetic, Tracey E.		772
Cable company customer service: an improbable phrase.			176
CallCenterComics.com.		Cartoon	36
Canadian call center woes.			158
CRM is not "one size fits all".	Tehrani, Rich	Interview	967
Customer Interaction Solutions magazine's 23rd annual top 50 inbound teleservices agencies ranking.	Schelmetic, Tracey E.		1828
Customer service suffering for certain contact centers.	Campbell, Susan J.		483
Fusing agents with better workflow and processes for better customer service.	Tehrani, Rich	Interview	1150
Giving the appropriate response.	Passios, Tim		780
Harnessing speech solutions with minimal up-front investment.	Shale, Joshua		870
Identifying, knowing & retaining your customers: the "prosumer".	Konczal, John		1433
Identity protection and the contact center.	Bucci, Dick		784
Making more with less: contact center industry executive recommendations for operating a call center in an economic downturn.	Schelmetic, Tracey E.	Company overview	2625
Managing contact/CRM centers in a slowing economy.	Tehrani, Nadji		1577
Murder at the SMB: the CRM autopsy report.	Sims, Davis	Short story	1367
Newton's Third Law of customer service e-mails.	Sims, David		1238
Preventing the dreaded "diaper coupon identity theft".	Schelmetic, Tracey E.		688
Social networking needs more socialization.		Brief article	151
Ten things you didn't know about acoustic shock.	Viscusi, Stefania	Interview	878
The power of SaaS: VoIP call centers for a fraction of the cost.	Barnard, Patrick		2238
The yesterdays, todays and tomorrows of call routing: a talk with aspect.	Schelmetic, Tracey E.	Interview	864
What's plantronics up to?		Brief article	208
www.tmcnet.com/1739.1: ShoreTel launches ShoreWare Contact Center 4.66.			80
www.tmcnet.com/1740.1: aspect brings unified communications to the contact center.			109
www.tmcnet.com/1741.1: Merced Systems intros new service to Sales Best Practice and Benchmarking Study.			99
www.tmcnet.com/1743.1: Microsoft CRM vendor tectura partners with SalesCentric.			78
www.tmcnet.com/1744.1: Salesforce.com named to Forbes tech growth list.		Brief article	94
www.tmcnet.com/1745.1: SAP AG, Intel announce expansion of partnership.			102
www.tmcnet.com/1746.1: SaaS adoption 'rising steadily' among SMBs, AMI partners finds.		Brief article	65
www.tmcnet.com/1747.1: Pegasystems announces new versions of business process management solutions.		Brief article	63
www.tmcnet.com/1748.1: Google Maps for CRM tool.			117
www.tmcnet.com/1749.1: Holly Connects and telisma bring speech solutions deeper into Europe and India.		Brief article	95
www.tmcnet.com/1750.1; CRM software: the benefits of Salesforce automation systems.			64
www.tmcnet.com/1752.1: Astute Solutions patents virtual agent technology.		Brief article	106
www.tmcnet.com/1753.1: InfoCision's Taylor named to power 100 list.		Brief article	60
www.tmcnet.com/1754.1: Customer Care Institute names new fellow.		Brief article	68
www.tmcnet.com/1755.1: Vonage plus SaaS CRM equals high functionality for SMBs.			123
www.tmcnet.com/1756.1: five tips for picking a virtual call center solution.			98
www.tmcnet.com/1813.1: Really Simple Systems debuts white label CRM.			135
www.tmcnet.com/1814.1: LiteScape and Spanlink announce reseller partnership.			72
www.tmcnet.com/1815.1: The Exchange launches call center CRM solution.			107
www.tmcnet.com/1816.1: Calabrio renames its Unified Interaction Suite.			95
www.tmcnet.com/1817.1: PerSay releases new version of speaker verification platform.		Brief article	86
www.tmcnet.com/1821.1: Digium widens reach with new version of Switchvox IP-PBX.		Brief article	90
www.tmcnet.com/1822.1: Zeacom communications center 5.0 offers new applications for mobile UC.		Brief article	132
www.tmcnet.com/1823.1: NEC's suite of IPTV solutions for carriers; partnership with Alcatel-Lucent.			123
www.tmcnet.com/1824.1; Objectworld: unified communications without VoIP.			97
www.tmcnet.com/1825.1: Nortel Government Solutions delivers for USPS.			131
www.tmcnet.com/1826.1: power for excellent call center service.			114
www.tmcnet.com/1827.1: research focuses on Asian Contact Center Industry.		Brief article	131
www.tmcnet.com/1828.1: non-profit organizations turning to MPower for CRM.			124
www.tmcnet.com/1829.1: Tech Data unveils IP communications services for SMBs.			118
www.tmcnet.com1757.1: Five9 becomes corporate member of ATA.		Brief article	70
Your car keys are in the freezer.		Brief article	97