Articles from Customer Interaction Solutions (October 1, 2007)

Title	Author	Type	Words
Aspect Software redefines optimization.	Tehrani, Rich		903
Australian contact centers failing to capture effective customer feedback.	Barnard, Patrick		105
Avaya leads North America in unified messaging according to InfoTech.	Barnard, Patrick		70
British call center agents inept at handling calls from non-english speakers.	Barnard, Patrick		64
CallCenterComics.com.	Fonesca, Ozzie	Cartoon	47
Cincom partners with CallCopy.	Barnard, Patrick		63
Contactual now interoperable with Sylantro's Synergy platform.	Barnard, Patrick		98
Convergys, Telecom Egypt sign business process deal.	Barnard, Patrick		63
Correction.		Correction notice	51
Enkata collaborates with DMG Consulting to develop call center "first call resolution" guide.	Barnard, Patrick		70
Envision Telephony announces Envision Analytics.	Barnard, Patrick		52
Gartner adds Interactive Intelligence to Magic Quadrant for Contact Center Infrastructure.	Barnard, Patrick		49
Genesys adds Voxify's Automated Agents to its hosted and managed offerings.	Barnard, Patrick		84
Global Telesourcing and Toptel to combine U.S. operations.	Barnard, Patrick		114
Going mobile with CRM: six experts offer guidance.	Barnard, Patrick	Cover story	2766
Intelecom launches OSS Platform to manage automated customer functions.	Barnard, Patrick		77
Paraxip launches NetBorder to facilitate SIP-based solutions.	Barnard, Patrick		78
Promero launches "Hosted Hybrid" model for Oracle's Contact Center Anywhere solution.	Barnard, Patrick		88
Retaining your customers to death.	Schelmetic, Tracey E.		686
Sage's ACT! Turns 20, Larry Ritter talks about Web 2.0.	Barnard, Patrick		63
SAS announces Real-Time Decision Manager for CRM.	Barnard, Patrick		48
Security for IP communications.	Passios, Tim		813
Sitel gets top rankings in 'The Black Book of Outsourcing'.	Barnard, Patrick		83
Sitel: leading the pack in business process outsourcing.	Tehrani, Nadji	Interview	1917
Sound choices: selecting the best headset solution for your contact center.	McGrogan, Joe		1067
Speech analytics implementation: nine best practices.	Ziv, Daniel		1014
The 2007 Customer Interaction Solutions TMC Labs Innovation Awards, Part Two.	Keating, Tom		3366
The greatest CRM fad you'll never need.	Barnard, Patrick		66
The hidden costs of understaffing your call center.	Reynolds, Penny		928
The remote agent model: not without challenges.	Barnard, Patrick		887
The workforce optimization roundup.	Viscusi, Stefania		399
UK contact centers struggling with training and customer service.	Barnard, Patrick		83
Under exposure and over exposure in marketing ... So much for humility in marketing.	Tehrani, Nadji		1641
Verint announces enhancements to Impact 360 Workforce Management.	Barnard, Patrick		101
Virtual customer interactions.	Tehrani, Rich		1422
Voxify adds greater flexibility to self-service speech apps through "consolization".	Barnard, Patrick		78
West Interactive receives two Market Leader Awards.	Barnard, Patrick		52