Articles from Customer Interaction Solutions (November 1, 2007)

Title	Author	Type	Words
A heads-up on selecting the right headset solution: how to choose between direct connect and amplified headset solutions.	McGrogan, Joe		1124
A Practical Guide to seasonal Call Center Staffing.	Reynolds, Penny		1346
Aspect and OpenSpan partner for integration.	Barnard, Patrick		79
Aspect enhances eWorkforce Management.	Barnard, Patrick		99
Autonomy's etalk recognized by Frost & Sullivan.	Barnard, Patrick		65
CallCenterComics.com.	Fonesca, Ozzie		73
Cbeyond and Avaya team for SIP trunking services.	Barnard, Patrick		83
Customer service "view from the top".	Barnard, Patrick		76
Greg Gianforte, CEO of RightNow Technologies, inducted into CRM Hall of Fame.	Barnard, Patrick	Company overview	104
Improving patient care and customer service for the healthcare industry.	Schelmetic, Tracey E.		824
InfoCision's Steve Brubaker honored by ATA.	Barnard, Patrick		64
Integration for a business communications solution.	Passios, Tim		771
Interactive Intelligence unveils new release of IP communications and contact center software.	Barnard, Patrick		163
Leveraging speech applications in the contact center, Part One.	Barnard, Patrick		2816
NICE recognized by Gartner and Frost & Sullivan.	Barnard, Patrick		79
Plantronics' new Wideband USB optimized for MS Office Communicator 2007.	Barnard, Patrick		52
Raising the bar on CRM standards: driving toward a customer-centric call center and CRM financial strategy.	Petouhoff, Natalie L.; Johnson, Brian R.	Company overview	2381
Research shows Contact Center service impacts business.	Barnard, Patrick		75
SAP and Business Objects join in friendly merger.	Barnard, Patrick		84
SAS placed in Visionaries Quadrant for data integration tools magic Quadrant.	Barnard, Patrick		66
Seeking flexibility and efficiency in the insurance industry.	Schelmetic, Tracey E.	Company overview	770
Spanlink Communications spins off Calabrio Software.	Barnard, Patrick		70
The best regulation is self-regulation.	Tehrani, Nadji		1590
There are two kinds of businesses in the world.	Schelmetic, Tracey E.		593
Turning customers into their own call center agents.	Freebairn, Corey	Cover story	869
Update on the home agent model: successful and expanding.	Schelmetic, Tracey E.		562
Verint named to Annual Software 500.	Barnard, Patrick		80