Articles from Customer Interaction Solutions (May 1, 2007)

1-24 out of 24 article(s)

Title	Author	Type	Words
Achieving differentiation through customer centricity.	Christensen, Vance		1377
AltiGen hires new president and COO.	Schelmetic, Tracey E.		71
Altitude offering new contact center solution.	Schelmetic, Tracey E.		86
Ask the expert.			680
Avaya launches Customer Interaction Express.	Schelmetic, Tracey E.		96
Calculating the return on investment of workforce management.	Glew, Rick		1428
CallCenterComics.com.	Fonesca, Ozzie	Cartoon	11
Clarabridge CMP platform eases text mining in call centers.	Schelmetic, Tracey E.		92
CRM SaaS: paying more for uptime.	Sims, David		598
Customer Interaction Solutions' eighth annual CRM Excellence Awards, Part One.	Schelmetic, Tracey E.		350
Data and I.D. theft: killing e-commerce dead.	Schelmetic, Tracey E.		885
Dynamic CRM from Microsoft.	Tehrani, Rich		1442
Five things to know about IP call recording for the contact center.	Schelmetic, Tracey E.		2376
Five9 intros on-demand call center packages for small businesses.	Schelmetic, Tracey E.		112
Intervoice launches next-generation voice portals.	Schelmetic, Tracey E.		69
Jacada hires VP of product management.	Schelmetic, Tracey E.		82
NICE offers solution for IP video security.	Schelmetic, Tracey E.		100
Serving the U.S. Hispanic marketplace.	Schelmetic, Tracey E.		773
Spectrum releases real-time visual data management software.	Schelmetic, Tracey E.		99
Speech analytics: the fastest-growing application in contact center history.	Campbell, Susan J.		616
TeleDirect merges with Wygant.	Schelmetic, Tracey E.		96
The industry is alive and well: 42,000 new jobs created by contact/CRM centers in Q1 2007.	Tehrani, Nadji		1297
The top 10 advantages of software as a service for the call center.	Barnard, Patrick		1776
VPI, SER optimize call recording through speech.	Schelmetic, Tracey E.		101