Articles from Customer Interaction Solutions (March 1, 2007)

Title	Author	Type	Words
Altitude Software launches release 7.5 of uCI contact center suite.	Schelmetic, Tracey E.		377
Aprimo announces on-demand version of Aprimo Marketing.			69
Ask the expert.			621
Avaya and Jacada forge partnership.	Schelmetic, Tracey E.		339
Axiom integrates AXIOSS to Oracle's Siebel CRM.	Nath, Niladri Sahara		229
Beyond the humble reader board: display technologies roundup.	Schelmetic, Tracey E.		506
CallCenterComics.com.	Fonesca, Ozzie	Cartoon	25
Compiere announces new offerings for open-source ERP and CRM.			65
Contact center outsourcing moves away from cost containment.	Viscusi, Stefania		357
Convergys, Tribold announce product enhancements.	Sims, David		208
CRM a $7 billion industry in 2006.	Sims, David		235
CRM solutions through VendorGuru.com simplify call center services.			74
CRM solutions: the eyebrow tweezers or flamethrower?	Sims, David		885
Customer Inter@ction Solutions Magazine's Twenty-Second Annual Top 50 Outbound Teleservices Agencies Ranking.			1416
Deploying digital signage in your company.	Brittan, Bob		1146
Genesys makes video available in the contact center.	Campbell, Susan J.		301
India holds great promise for telecom growth.	Tehrani, Rich		147
Insight into alternative CRM: on-demand and open-source.	Harrick, Chris		1559
Intervoice and BEA integrate for IMS.	Viscusi, Stefania		171
Investing in SIP for the contact center.	O'Neill, Shane		1598
Kana launches integrated on-demand suite.		Brief article	92
Left bank offers Monet WFM Live.	Viscusi, Stefania		237
Level 8 changes name to Cicero.		Brief article	118
Looks like JetBlue picked the wrong day to quit sniffing glue.	Schelmetic, Tracey E.		823
Merger mania has created vigorous new business opportunities for SMBs.	Tehrani, Nadji		1163
Microsoft's CRM Analytics.	Sims, David		306
No longer just about outbound: a moment with Stratasoft's new CEO.	Schelmetic, Tracey E.		696
Prosodie Interactive and LumenVox announce integration.		Brief article	60
Sage Software introduces SageCRM v6.			85
SmartReply launches CRM loyalty messaging platform.			72
Study foresees strong growth of Asia-Pacific call centers.	Blanco, Leo		183
The TMC Seal of Approval.			94
The wisdom of Marc Benioff and Salesforce.com.	Tehrani, Rich		1377
TPI releases 2006 outsourcing report.	Schelmetic, Tracey E.		194
Verint and Witness to merge.	Schelmetic, Tracey E.		286
Winning friends for CRM: five keys to gaining end user acceptance.	Santoro, Mike		1520
Workplace ergonomics and the telephone.	Viscusi, Stefania		274