Articles from Customer Interaction Solutions (June 1, 2007)

Title	Author	Type	Words
An update from the VoiceXML Forum.	Schelmetic, Tracey E.	Interview	1271
Ask the expert.			826
Aspect makes eWFM 7.0.1--Perform available in new languages.	Schelmetic, Tracey E.	Brief article	73
Building the perfect customer experience.	Boyazis, Steve		1061
Business case for Bangalore: pros and cons of relocating a contact center to India.	Tanoury, Doug		1965
Call centers are the communication nucleus of any business: create a nimble, reactive call center to gain an advantage.			1266
CallCenterComics.com.	Fonesca, Ozzie	Cartoon	62
Citrix Online enhances GoToAssist.	Schelmetic, Tracey E.		104
Customer Interaction Solutions' eighth annual CRM Excellence Awards, Part Two.	Schelmetic, Tracey E.		301
Enkata partners with NTT America.	Schelmetic, Tracey E.		101
Five steps to securing data in the contact center.	Aiello, Tom		664
Five9 announces compatibility with Windows Vista.	Schelmetic, Tracey E.		76
For today's call center, flexibility is not just "nice to have".	Schelmetic, Tracey E.		501
Fun things to do with your IVR.	Schelmetic, Tracey E.		978
How much is superior customer care worth?	Schelmetic, Tracey E.		614
I was an outbound call center agent.	Barnard, Patrick		981
IEX debuts v3.12 of TotalView Workforce Management.	Schelmetic, Tracey E.		77
Infusion Software upgrades its CRM.	Schelmetic, Tracey E.		78
Interactive Intelligence integrates IP-PBX with MS Exchange Server 2007 Unified Messaging.	Schelmetic, Tracey E.		58
Left Bank Solutions introduces multitenant workforce management.	Schelmetic, Tracey E.		90
Oracle releases new version of Oracle's Siebel CRM on Demand.	Schelmetic, Tracey E.		86
Spanlink is on a mission.	Tehrani, Rich	Interview	1084
Telrex announces support for Cisco Smart Business Communications System.	Schelmetic, Tracey E.		73
Ten solutions to common problems with workforce management implementations.	Schelmetic, Tracey E.		2153
The dawn of a new era in contact center media!!	Tehrani, Nadji		770
Thomas L. Cardella & Associates launches in Iowa.	Schelmetic, Tracey E.		84
Tigerpaw releases companion products for CRM+.	Schelmetic, Tracey E.		79
What every call center needs to know about speech analytics.	Barnard, Patrick		1894