Articles from Customer Interaction Solutions (July 1, 2007)

1-26 out of 26 article(s)

Title	Author	Type	Words
Ask the expert.			782
Building and managing call center teams.	Reynolds, Penny		946
Call center e-mail response on the decline.	Campbell, Susan J.		484
CallCenterComics.com.	Fonesca, Ozzie	Cartoon	75
Executive roundtable: where is CRM headed?	Barnard, Patrick		2165
Fun things to do with your IVR.	Schelmetic, Tracey E.		798
IP, virtual and consolidated: the new standard for contact center technology.	Kowarsky, Stephen R.		801
NetOp On Demand facilitates fast and accurate tech support.	Harttmann, Tonya		1064
NICE Systems: generating insight from interactions.	Tehrani, Nadji	Interview	2677
Our 26th anniversary: a time for reflection & learning from mistakes of the past.	Tehrani, Nadji		1509
Our video-enabled future.	Barnard, Patrick		887
Talkument: an Oaisys in the desert.	Tehrani, Rich		1015
The IP Contact Center Technology Pioneer Awards.	Schelmetic, Tracey		1886
Transforming the IVR with speech technology.	Schelmetic, Tracey E.; Barnard, Patrick		1951
www.tmcnet.com/843.1: Contactual debuts Desktop Sharing.	Schelmetic, Tracey E.		103
www.tmcnet.com/844.1: Aspect announces availability of Aspect Unified IP 6.5.	Schelmetic, Tracey E.		104
www.tmcnet.com/845.1: Sage releases ACT! For Financial Professionals 9.0.	Schelmetic, Tracey E.		138
www.tmcnet.com/846.1: launches enhanced predictive analytics platform.	Schelmetic, Tracey E.		119
www.tmcnet.com/847.1: ClickSoftware delivers business analysis tool.	Schelmetic, Tracey E.		100
www.tmcnet.com/848.1: BandTel and Paraxip partner.	Schelmetic, Tracey E.		108
www.tmcnet.com/849.1: Telerx appoints new president.	Schelmetic, Tracey E.		93
www.tmcnet.com/850.1: SAP to acquire Wicom.	Schelmetic, Tracey E.		124
www.tmcnet.com/851.1: Skype available for salesforce.com's AppExchange.	Schelmetic, Tracey E.		137
www.tmcnet.com/852.1: Acxiom to be acquired by private firms.	Schelmetic, Tracey E.		121
www.tmcnet.com/853.1: Amcat and IEX sign agreement.	Schelmetic, Tracey E.		116
www.tmcnet.com/854.1: Toshiba inks licensing deal with OAISYS for ACD solutions.	Schelmetic, Tracey E.		142