Articles from Customer Interaction Solutions (January 1, 2007)

1-32 out of 32 article(s)

Title	Author	Type	Words
2007 contact center CRM industry status and forecast.	Tehrani, Nadji	Company overview	3561
ASC releases MARATHON EVOLUTION XXL.	Schelmetic, Tracey E.	Brief article	128
Aspect launches new version of Web Powered Agent 10.1.	Schelmetic, Tracey E.	Brief article	138
Avidian Technologies announces Prophet 4.0.	Schelmetic, Tracey E.	Brief article	134
CallCenterComics.com.	Fonesca, Ozzie	Cartoon	14
Chordiant offering fraud detection and lending platform.	Schelmetic, Tracey E.		153
Entellium announces Rave CRM.	Schelmetic, Tracey E.		173
GMT unveils GMT Planet 9.5.	Schelmetic, Tracey E.	Brief article	141
IDC studies expansion of homeshoring.	Schelmetic, Tracey E.	Brief article	166
Interested in learning more about call center technologies?	Schelmetic, Tracey E.		54
Interior Concepts launches completely mobile station.	Schelmetic, Tracey E.	Brief article	141
Keynote launches online customer experience research solution.	Schelmetic, Tracey E.	Brief article	117
Letters.		Letter to the editor	440
Managing speech projects for maximum efficiency.	Mosing, Christoph		1803
Managing successful speech projects: ten mistakes to avoid along the way.	Harper, Deanne		2082
MaraStar's ToonUps available globally.	Schelmetic, Tracey E.	Brief article	159
MySQL database enables Tellme to reduce costs and maintain availability.	Schelmetic, Tracey E.	Brief article	178
Nortel to open $38M customer service center in Mexico City.	Torres, Johanne		242
Proxy Networks introduces new Software Developer Kit.	Schelmetic, Tracey E.	Brief article	133
Queuing up performance: how to apply a virtual queuing strategy in your contact center.	Camulli, Eric		1878
RADVISION chosen by CESTEL to deliver video-enhanced services and contact centers.	Schelmetic, Tracey E.	Brief article	123
Salesforce.com and multitenant integration.	Schelmetic, Tracey E.	Interview	768
SER receives two U.S. patents for audio data monitoring and mining.	Schelmetic, Tracey E.		177
Speech technology: great gain for just a little pain.	Schelmetic, Tracey E.		966
Symon releases Enterprise Server 9.1.	Schelmetic, Tracey E.	Brief article	161
Talisma launches Talisma CIM 8.0.	Schelmetic, Tracey E.	Brief article	171
Teleconferencing and distance learning: an inside look.	Sims, David		669
The 2006 Customer Inter@ction Solutions Product of the Year awards, Part One.	Schelmetic, Tracey E.		559
The TMC Seal of Approval.		Brief article	92
Vertical launches Comdial DX-120 phone system.	Schelmetic, Tracey E.	Brief article	199
VoIP changes the lives of disabled veterans.	Tehrani, Rich	Company overview	2088
West Corporation partners with disabled veterans group to provide jobs.	Schelmetic, Tracey E.		143