Articles from Customer Interaction Solutions (February 1, 2007)

Title	Author	Type	Words
Achieving successful sales in the call center.	Campbell, Susan J.		898
Another hat in the CRM ring.	Tehrani, Rich		1425
ASC releases enhanced VoIPRecording solution for Windows.	Schelmetic, Tracey E.		260
Call center experts launch Site Selection Group.	Schelmetic, Tracey E.		147
CallCenterComics.com.	Fonesca, Ozzie	Cartoon	9
Clicks-and-mortars: doubly dismal customer service.	Schelmetic, Tracey E.		1045
CosmoCom launches version 5 of CosmoCall Universe.	Schelmetic, Tracey E.		157
Data Collection Resources releases CEMS version 6.0.	Schelmetic, Tracey E.	Brief article	167
Fourteenth annual MVP (Marketing Via Phone) Quality Award winners.	Schelmetic, Tracey E.		1981
FrontRange announces GoldMine Plus Accounting 4.0.	Schelmetic, Tracey E.		167
InfoCision challenges telemarketing competitors.	Schelmetic, Tracey E.		142
Inter-Tel announces release of Unified Communicator v4.0.	Schelmetic, Tracey E.		254
Interactive Intelligence announces new workforce management software.	Schelmetic, Tracey E.		196
Leveraging analytic solutions to improve insight, performance and customer experiences.	Pennington, David		1197
LiveOps develops Secure Exchange.	Schelmetic, Tracey E.	Brief article	245
M2M Holdings Inc. acquires KNOVA Software Inc.	Schelmetic, Tracey E.		148
Nuance launches IP-based voice Dialer for employee-to-employee communications.	Schelmetic, Tracey E.		186
On contact centers, CRM and teleservices leadership ... award winning companies continue to grow when they conduct award marketing: contact centers, CRM and technology providers and teleservices companies reach for the ultimate in quality and performance by winning MVP Quality Awards and 2006 Product of the Year Awards.	Tehrani, Nadji	Company overview	1521
Persay and YeSpeech build centralized, cross-channel speaker verification system.	Schelmetic, Tracey E.		185
Sales Progress launches new sales coaching software.	Schelmetic, Tracey E.		205
TARGUSinfo announces Enhanced Call Detail.	Schelmetic, Tracey E.	Brief article	161
Telecom CRM, e-commerce and analytics market to reach $1.3 billion in 2010.	Schelmetic, Tracey E.		207
Telrex announces CallRex release 3.5.	Schelmetic, Tracey E.		198
The 2006 Customer Inter@ction Solutions Product of the Year Awards, Part Two.	Schelmetic, Tracey E.		556
The elusive work-life balance: five steps to achieving harmony with workforce management.	Hawkins, Tracey		1841
The TMC Seal of Approval.			92
Toshiba launches new IP Desk Telephone.	Schelmetic, Tracey E.		170
When "getting human" isn't enough: using testing and monitoring to ensure the quality of contact center applications.	Faulkner, Michelle Goodall		1481
Willow CSN changes name to Arise Incorporated.	Schelmetic, Tracey E.	Brief article	159