Articles from Customer Interaction Solutions (August 1, 2007)

1-30 out of 30 article(s)

Title	Author	Type	Words
CallCenterComics.com.	Fonesca, Ozzie	Cartoon	74
Contact centers and green technology: contact/CRM centers have always been great users of "green technology" and environmentally friendly operations.	Tehrani, Nadji		1200
Correction.		Correction notice	35
Four reasons to select Ontario for your call center.	Barnard, Patrick	Company overview	2582
Future trends in call center headsets.	Otto, Robert		560
Headsets on the horizon: the future of wireless in the contact center.	McGrogan, Joe		606
Ready, set, close: preparing your phone reps for selling success.	Reynolds, Penny		1337
Recording for quality assurance.	Passios, Tim		782
Teleconferencing on the rise.	Tehrani, Rich	Interview	1840
The 2007 CRM services and solutions roundup.	Sims, David		1116
The 2007 headset technology review.	Barnard, Patrick		695
The 2007 Speech Technology Excellence Awards.	Barnard, Patrick		513
The evolution of a headset.	Palonen, Eric		654
Tom Cardella has done it again!!	Tehrani, Nadji	Interview	1704
Top five advantages of e-learning for the contact center.	Barnard, Patrick		3000
www.tmcnet.com/861.1: Study shows UK contact centers struggling with training and management.	Schelmetic, Tracey E.		87
www.tmcnet.com/862.1: Interactive Intelligence's contact center software earns VEGAS.com a best technology innovation award.	Schelmetic, Tracey E.		60
www.tmcnet.com/863.1: Five9 and BayanTel team to offer hosted contact center solution designed for Filipino outsourcers.	Schelmetic, Tracey E.		77
www.tmcnet.com/864.1: Nuance to develop new mobile user interface through acquisition of Tegic Communications.	Schelmetic, Tracey E.		98
www.tmcnet.com/865.1: Amcat developing new IP contact center model.	Schelmetic, Tracey E.		126
www.tmcnet.com/866.1: Glowpoint unveils two-way HD video solution for call centers.	Schelmetic, Tracey E.		114
www.tmcnet.com/867.1: Avaya Survey shows customer service and unified communications keys to success.	Schelmetic, Tracey E.		105
www.tmcnet.com/868.1: True Tally selects Envox solution to drive automated surveys.	Schelmetic, Tracey E.		105
www.tmcnet.com/869.1: Epicor enhances Epicor Clientele CRM.NET 8.5.	Schelmetic, Tracey E.		80
www.tmcnet.com/870.1: call center recording in the hosted environment.	Schelmetic, Tracey E.		67
www.tmcnet.com/871.1: Alcatel-Lucent launches OmniTouch with CRM integration.	Schelmetic, Tracey E.		89
www.tmcnet.com/872.1: Tigerpaw CRM, rackspace hosting strike deals with Kaseya.	Schelmetic, Tracey E.		86
www.tmcnet.com/873.1: SugarCRM announces Meet-Up Group starting in Atlanta.	Schelmetic, Tracey E.		62
www.tmcnet.com/874.1: report covering call center manufacturer revenue puts Avaya on top for 2006.	Schelmetic, Tracey E.		93
www.tmcnet.com/875.1: Merchant Lynx using Amcat's Contact Center Suite to boost agent productivity.	Schelmetic, Tracey E.		81