Articles from Customer Interaction Solutions (October 1, 2006)

1-30 out of 30 article(s)

Title	Author	Type	Words
ASC releases new version of MARATHON EVOlite for smaller businesses.	Schelmetic, Tracey E.		240
Aspect releases Enterprise Contact Server 6.2.	Schelmetic, Tracey E.		416
Call center agent satisfaction key to customer loyalty.	Schelmetic, Tracey E.		286
CallCenterComics.com.	Fonesca, Ozzie	Cartoon	10
CallRex certified to record encrypted phone calls occurring on Cisco Unified CallManager 5.0.	Schelmetic, Tracey E.	Brief article	228
Datamonitor releases new report: the future of outsourcing.	Schelmetic, Tracey E.		299
Enhanced performance in CRM and customer interaction through analytics and workforce management.	Tehrani, Nadji	Company overview	1479
ePLDT acquires BPO provider SPi Technologies.	Schelmetic, Tracey E.	Brief article	149
Expanding or eliminating the physical borders of the call center.	Schelmetic, Tracey E.		465
Good customer service for dummies? Lessons from Lewis Black, Richard Branson and a no-fog hotel mirror.	Tehrani, Rich		1104
Humantech releases new version of ergoTool office ergonomics software.	Schelmetic, Tracey E.		174
Intervoice strengthens contact center offerings with Nuasis acquisition.	Campbell, Susan J.		665
Key considerations in post-interaction surveying: which data collection channel is right for you?	Cholak, Mike		2101
Large outsourcer improves customer response time and reduces costs using IP-based communications application software suite.			850
LiveVox unveils IMS-based Voice Portal.	Schelmetic, Tracey E.	Brief article	170
Move over, skills-based call routing.	Tehrani, Rich		1394
Porticus launches "who I am; where I am" solution.	Schelmetic, Tracey E.	Brief article	234
Sage announces ACT! Add-on solutions.	Schelmetic, Tracey E.	Brief article	117
Sales force automation implementation challenges.	Wheeler, Bill		2175
Salesforce.com previews Winter '07.	Schelmetic, Tracey E.	Brief article	183
Spanlink Acquires Calabrio, Inc.	Schelmetic, Tracey E.	Brief article	184
SpeechCycle and Convergys team.	Schelmetic, Tracey E.		209
Stop the revolving door--five best practices in contact center agent training: leverage training strategies and best practices to maximize return on investment, reduce agent turnover and recruitment costs, and improve agent performance and customer satisfaction.	Test-Peralta, Shelby		807
SYSPRO updates flagship product.	Schelmetic, Tracey E.	Brief article	200
The Church of Return on Investment.	Schelmetic, Tracey E.		1034
The right balance for the call center: somewhere between prison and an encounter group.	Sims, David	Excerpt	1364
The TMC Seal of Approval.			96
The world's first Call Center 2.0[TM] conference.	Tehrani, Rich	Brief article	193
TMC Labs Innovation Awards 2006: Part II.	Keating, Tom		4164
What role should technology play as a customer care Differentiator? Increasing customer expectations require a strategic vision.			999