Articles from Customer Interaction Solutions (November 1, 2006)

Title	Author	Type	Words
A moment with CosmoCom's new president of CosmoCom America, Ben Eisner.	Schelmetic, Tracey E.	Interview	1288
AIM technology solution now rated "Avaya compliant".	Schelmetic, Tracey E.	Brief article	105
Are there suitable/affordable/adequate technologies for small to medium-sized call centers?	Amodio, Michelle	Interview	1281
Aspect announces Aspect Quality Management 2.5.1.	Schelmetic, Tracey E.		104
CallCenterComics.com.	Fonesca, Ozzie	Cartoon	14
ClientLogic and SITEL to merge.	Schelmetic, Tracey E.	Brief article	220
CTI Group announces hosted VoIP call recording solution.	Schelmetic, Tracey E.		116
Dirigosoft launches Dirigo iQueue.	Schelmetic, Tracey E.	Brief article	149
Evaluating the home agent model.	Schelmetic, Tracey E.		3412
Finding the holy grail of truth in your recorded call data.	Convery, Anna		2361
FrontRange releases upgraded IP Contact Center solution.	Schelmetic, Tracey E.	Brief article	134
GN 9350 DECT 6.0.	Keating, Tom	Product/service evaluation	1743
Home agent company Working Solutions acquires Advanced Data-Comm.	Schelmetic, Tracey E.	Brief article	120
Improving customer analytics and reporting.	Kor, Ilan		2988
IntelliCast[TM] turns the science of outbound notification to art.		Product/service evaluation	1072
NextNine introduces support automation platform for the service ecosystem.	Schelmetic, Tracey E.		88
NICE and Avaya extend global alliance.	Schelmetic, Tracey E.	Brief article	112
On marketing blunders ... The 20 habits of Lousy marketers.	Tehrani, Nadji		2043
Persay delivers biometric speaker verification.	Schelmetic, Tracey E.	Brief article	158
Snow, sickness and other aggravations: adjusting for daily staffing surprises.	Carbo, Valarie		1677
Spanlink introduces Mobile Supervisor Workstation.	Schelmetic, Tracey E.	Brief article	108
Sure we provide great customer service. It says so in the memo.	Schelmetic, Tracey E.		1090
Syntora acquired by Voice Print International.	Schelmetic, Tracey E.	Brief article	99
The TMC Seal of Approval.		List	92
Verint introduces Customer Interaction Analytics.	Schelmetic, Tracey E.		260
Web 2.0 meets VoIP and Call Center 2.0.	Tehrani, Rich		1633
Who's who in Teleservices.		Website list	2504
Witness Systems announces acquisitions.	Schelmetic, Tracey E.	Brief article	104