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Articles from Customer Interaction Solutions (May 1, 2006)

1-34 out of 34 article(s)
Title Author Type Words
Aladdin finds his VoiceGenie. Liu, Robert Editorial 771
Amae Software announces the CEM Analytics Module. Schelmetic, Tracey E. Brief article 112
Aspect Software acquires quality management provider SophistiCom Technologies. Schelmetic, Tracey E. Brief article 162
Countdown to the 25th anniversary (June 2006) issue: recognizing industry pioneers with Lifetime Achievement Awards. Tehrani, Nadji 2272
Customer Inter@ction Solutions' seventh annual CRM Excellence Awards, Part I. 5757
etalk debuts Qfiniti Enterprise in Spanish and Portuguese. Schelmetic, Tracey E. 252
Humantech announces lean ergonomics seminars. Schelmetic, Tracey E. 153
IEX renews contract with TecnoSis to distribute TotalView in Mexico. Schelmetic, Tracey E. Brief article 163
InfoTronics, Inc. introduces Web-hosted Attendance on Demand. Schelmetic, Tracey E. Brief article 134
Interactive Intelligence optimizes the contact center. Schelmetic, Tracey E. 781
Jacada releases unified desktop solution. Schelmetic, Tracey E. 222
Keeping up with the call center. Tehrani, Rich 1337
Kintera launches social CRM system. Schelmetic, Tracey E. 206
Lifetime Achievement Awards: for the call center industry. 2409
LivePerson launches click-to-talk solution for the SMB market. Schelmetic, Tracey E. Brief article 215
M1Global delivers on-demand Business Convergence Platform. Schelmetic, Tracey E. 199
Microsoft debuts first set of features from Microsoft Speech Server 2007. 284
Nortel provides choice for end-to-end convergence solutions for the enterprise market. Schelmetic, Tracey E. 149
Nuance introduces Nuance Mobile. 186
Nuance: using speech solutions to help our clients improve the quality of their customer experience. Tehrani, Nadji Interview 1121
NuContact Center solution: breakthrough solutions often require a whole new company. 4160
Oracle releases Siebel-based CRM On Demand. Schelmetic, Tracey E. 205
Overcoming the hurdles of VoIP call recording. Botz, Patrick 1158
Pegasystems and Kanbay deliver business process management solution for financial services. Schelmetic, Tracey E. Brief article 167
Premiere Global solutions upgrades Collections Accelerator. Schelmetic, Tracey E. 186
Quality monitoring and today's technology. Williams, Mark 1654
Requesting asylum from bad telecom customer service. Schelmetic, Tracey E. Editorial 1017
Searching for the V in CRM? Consider VCM. Van de Lanotte, Xavier 2379
Servigistics announces Workforce Management solution. Schelmetic, Tracey E. Brief article 144
Taking steps to ensure CRM data security. Seitz, Ken 2060
The TMC Seal of Approval. Brief article 104
UCN inContact provides on-demand contact handling. Schelmetic, Tracey E. Brief article 266
Unica Corporation announces Affinium Detect and Affinium Leads. Schelmetic, Tracey E. 172
VoiceLog launches VirtualLogger division. Schelmetic, Tracey E. Brief article 120

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