Articles from Customer Interaction Solutions (March 1, 2006)

1-41 out of 41 article(s)

Title	Author	Type	Words
Amcat wins contract with German outsourcer.	Schelmetic, Tracey E.		215
Artificial Neural Network (ANN).		Brief article	88
ATSI warns of toll-free fraud.	Schelmetic, Tracey E.		269
Business Objects to acquire Firstlogic.	Schelmetic, Tracey E.	Brief article	154
CallMiner reduces hardware for speech analytics.		Brief article	197
CEO Spotlight.		Interview	1176
Convergys merges CRM and billing with Infinys CSM.	Schelmetic, Tracey E.		222
Customer Inter@ction Solutions[R] magazine's twenty-first Annual Top 50 outbound Teleservices Agencies Ranking.		Cover story	1792
Effective hiring and keeping "the right people": 44 characteristics of "the right people".	Tehrani, Nadji	Editorial	2287
Eloqua to offer Conversion Suite Winter 2006 release.	Schelmetic, Tracey E.	Brief article	183
eStara launches "Click-to-Chat" application.	Schelmetic, Tracey E.	Brief article	204
Exstream launches Dialogue in Japanese.	Schelmetic, Tracey E.	Brief article	133
Four pitfalls to avoid when choosing CRM software.	Wegmann, Ron		1575
FrontRange Solutions unveils GoldMine IP Voice Suite.	Schelmetic, Tracey E.		161
Hiring and training for the call center: developing the "universal agent" and beyond.	Nardin, Ted		1976
Inova introduces OnTrack.	Schelmetic, Tracey E.	Brief article	200
Interactive Intelligence to launch hosted notification service.	Schelmetic, Tracey E.	Brief article	202
Interior Concepts: we provide solutions that fit.	Tehrani, Nadji	Interview	2388
Keeping up with uptime.	Tehrani, Rich	Interview	1339
Looking beyond the call center: preventing erosion in your customer base and profits.	Mehrotra, Vijay		1574
LSSi's national database named "most accurate".	Schelmetic, Tracey E.	Brief article	203
Merced Systems launches version 2.7.	Schelmetic, Tracey E.	Brief article	154
NICE and Avaya extend alliance.	Schelmetic, Tracey E.	Brief article	213
North American contact centers: why are we falling behind?	Mey, Kurt		2422
NuContact Center solution: breakthrough solutions often require a whole new company.		Company overview	4221
Product of the Year Award winners.	Schelmetic, Tracey	Correction notice	47
Providing the ultimate customer care: the solution recipe for success--multi-blending.		Editorial	834
Richardson launches Selling Diagnostic Tool.	Schelmetic, Tracey E.		182
Robin George.	George, Robin		45
Salesnet introduces 25th Anniversary edition.	Schelmetic, Tracey E.		213
Talisma announces Talisma Professional Edition.	Schelmetic, Tracey E.	Brief article	231
TCIM Services names EVP/COO.	Schelmetic, Tracey E.	Brief article	159
Teleperformance USA and CallTech Communications merge.	Schelmetic, Tracey E.	Brief article	186
Telrex announces IP call recording for Covad's hosted PBX service.	Schelmetic, Tracey E.	Brief article	87
The neverending story of the consequences of failing to self-regulate.	Schelmetic, Tracey E.	Editorial	387
The new rules of compliance: combining performance management and compliance to solve the regulatory puzzle, simplify management and reduce costs.	Staples, Joseph A.		1423
The TMC Seal of Approval.		Brief article	110
Two sides of the same IVR.	Schelmetic, Tracey E.		861
Verint expands ULTRA actionable intelligence suite.	Schelmetic, Tracey E.		275
VoiceGenie and Convedia partner.		Brief article	143
Voxeo announces Prophecy.		Brief article	190