Articles from Customer Interaction Solutions (July 1, 2006)

1-39 out of 39 article(s)

Title	Author	Type	Words
01 Communique releases on demand remote support tool.	Schelmetic, Tracey E.	Brief article	206
AnswerNet acquires S & D, plans to boost business.	Schelmetic, Tracey E.	Brief article	139
Aperio CI releases FlashTrac.	Schelmetic, Tracey E.	Brief article	185
Aspect Software offering Unison Predictive Dialer 7.1.	Schelmetic, Tracey E.	Brief article	164
Behold the virtual salesforce.	Tehrani, Rich		1622
Buy one headache, get three free.	Schelmetic, Tracey E.		889
CallCenterComics.com.	Fonesca, Ozzie	Cartoon	12
Case study from the financial services sector: VekStar.			1388
Cisco announces two acquisitions.	Schelmetic, Tracey E.	Brief article	209
Companies offer mediocre customer service at their own peril.	Schelmetic, Tracey E.		385
Contact center services at the core of integrated direct response process outsourcing (DRPO): combining contact center excellence with integrated direct response solutions gets results!			891
Correction.		Correction notice	31
Cultivating customer satisfaction strategies for the Hispanic market.	Soto, Terry J.		2043
Empirix offers OneSight for call recording quality.			193
Four simple questions to evaluate on-demand CRM.	Anderson, Janice P.		953
HigherGround and SER announce partnership.	Schelmetic, Tracey E.	Brief article	148
How much is your customer's trust worth?	Johnson, Brian	Company overview	1949
IEX introduces version 3.11 of TotalView Workforce Management.	Schelmetic, Tracey E.	Brief article	288
Inova Solutions announces Inova Performance Optimization Suite 5.2.		Brief article	180
InQuira announces version 7.3.	Schelmetic, Tracey E.	Brief article	224
Inter-Tel releases Inter-Tel Audio and Web Conferencing Version 2.0.	Schelmetic, Tracey E.	Brief article	169
KANA: a leader in highly scalable multichannel customer service solutions.	Tehrani, Nadji	Interview	2330
Neocase launches new collaborative customer operations software suite.	Schelmetic, Tracey E.		140
Onyx agrees to be acquired by M2M Holdings Inc.	Schelmetic, Tracey E.	Brief article	219
Outsourcing risks and rewards.	Bugh, John		1466
Poll finds Americans twice as frustrated with bad English than bad tech support.	Schelmetic, Tracey E.	Brief article	213
PossibleNOW adds to Consulting and Audit Services.	Schelmetic, Tracey E.	Brief article	233
Retired Home Depot executive named "Direct Marketer Of The Year".	Schelmetic, Tracey E.	Brief article	242
StarTek unveils StarTek Intelligent Enterprise.	Schelmetic, Tracey E.	Brief article	174
Stratasoft and call compliance partner.	Schelmetic, Tracey E.	Brief article	149
Symon releases Symon Enterprise Server 9.0.	Schelmetic, Tracey E.	Brief article	216
Tangoe opens European headquarters.	Schelmetic, Tracey E.	Brief article	138
The IP Contact Center Technology Pioneer Awards.	Schelmetic, Tracey		3817
The next 25 years in CRM and call centers.	Tehrani, Nadji	Editorial	2426
The TMC Seal of Approval.			104
Tim Ramos joins before the call as president and CEO as president and CEO.			156
Unica introduces Affinium Netlnsight.	Schelmetic, Tracey E.	Brief article	143
West to be acquired by private investors.	Schelmetic, Tracey E.		347
Why sales leads fall through the cracks, and how SFA can make the difference: five minutes with Paul Petersen, senior director, FrontRange Solutions' CRM business unit.	Petersen, Paul		1298