Articles from Customer Interaction Solutions (January 1, 2006)

1-34 out of 34 article(s)

Title	Author	Type	Words
2005 product of the Year awards.	Schelmetic, Tracey E.		913
Acxiom hires privacy officer.	Schelmetic, Tracey E.	Brief Article	126
Agent self-service: take control of your destiny.	Seeley, Rick		1891
Alliance Systems selects Smart Catalog.	Schelmetic, Tracey E.	Brief Article	105
Avanade leverages Microsoft Dynamics CRM 3.0.	Schelmetic, Tracey E.		206
Avidian Technologies announces Prophet 3.0.	Schelmetic, Tracey E.		162
CEO Spotlight.		Interview	832
Data Collection Resources upgrades CEMS.	Schelmetic, Tracey E.	Brief Article	179
Deconstructing the call center.	Tehrani, Rich	Column	1764
e-Glue Business Technologies announces e-Glue Direct for Quality.	Schelmetic, Tracey E.		147
IEX introduces TotalView InSight Performance Manager.	Schelmetic, Tracey E.		298
inQ's live chat turns online visitors into qualified sales leads.	Schelmetic, Tracey E.		310
IP contact center technology: eliminating the risks (Part XI); Achieving multisite efficiencies.	Hayden, Kevin		1570
Is on-demand CRM right for your customer service organization?	Crater, Bonnie	Company Profile	1075
Loquendo releases ASR 7.0 solution.			207
Metaphor Solutions and XO Interactive forge reseller agreement.		Brief Article	195
Moving to IP telephony in the contact center.	Sethi, Parvesh		1454
New EasyRun release unveils Universal Queuing.	Schelmetic, Tracey E.		194
Nuasis launches IP migration incentive plan.	Schelmetic, Tracey E.	Brief Article	216
OutStart in Learning Management Systems Magic Quadrant.	Schelmetic, Tracey E.		123
PAR3 acquires EnvoyWorldWide.	Schelmetic, Tracey E.	Brief Article	117
Reach 690,000 communications professionals each month with the world's leading communications & technology site!			321
Roland Barthes.	Barthes, Roland		37
Siebel and BEA Systems Announce joint solution.	Schelmetic, Tracey E.		174
Sigma Dynamics announces new applications.	Schelmetic, Tracey E.		177
Study shows Americans are most impatient customers.	Schelmetic, Tracey E.	Brief Article	127
SugarCRM introduces Sugar Suite 4.0.	Schelmetic, Tracey E.		129
Synchrony.			1087
The evolution of analytics and call recording.	Tehrani, Nadji	Interview	1586
The inbound New Year, and a New Year of inbound.	Schelmetic, Tracey E.	Column	868
The TMC Seal of Approval.			111
Virtual Realty: the virtual call center for branch office organizations.	Kowarsky, Stephen R.		2067
Welcome to the 25th year of leadership and commitment to excellence ... In call centers, CRM centers and customer interaction centers, Part II.	Tehrani, Nadji	Company Profile	2311
WOZ (Wizard of Oz) testing.		Brief Article	54