Articles from Customer Interaction Solutions (February 1, 2006)

1-35 out of 35 article(s)

Title	Author	Type	Words
13th annual MVP Quality Award winners.	Schelmetic, Tracey		2207
2005 product of the Year awards.	Schelmetic, Tracey E.		8627
Alcatel acquires GMK for its Genesys subsidiary.	Schelmetic, Tracey E.	Brief article	176
Aspect announces general availability of EnsemblePro 6.0.	Schelmetic, Tracey E.	Brief article	146
Blind Source Separation (BSS).		Brief article	91
Building your customer relationships with good agents.	Schelmetic, Tracey E.		573
Call Compliance delivers new suite of services.	Schelmetic, Tracey E.		128
Comarch launches Loyalty Management System.	Schelmetic, Tracey E.		190
Customer care: how to build relationships that last a lifetime.			1202
Driving value from every online customer interaction: the power of intent-driven personalization.	Miteko, Tina		1258
Empirix extends OneSight.	Schelmetic, Tracey E.	Brief article	185
Envox announces new VP of professional services.			187
Ideas At Work: an excerpt; Bob Furniss and Scott Thomas share chapters from their new book "Ideas at Work," providing perspectives on improving the frontlines of call centers. Having both started as online agents who made their way through various levels of management, they offer solutions to real problems based on real experience.	Thomas, Scott O.		1953
InfoCision announces promotion to VP of marketing.	Schelmetic, Tracey E.		98
Intervoice wraps up acquisition of Edify.		Brief article	193
Lathem offering PayClock Pro Version 4.	Schelmetic, Tracey E.	Brief article	210
Latigent offers BlueVue II.	Schelmetic, Tracey E.	Brief article	246
Longwood Software updates TagTeam.	Schelmetic, Tracey E.	Brief article	204
Mercado announces on-demand e-commerce search and merchandising.	Schelmetic, Tracey E.		208
Mercom releases MIQ version 2.0.	Schelmetic, Tracey E.	Brief article	211
Microsoft releases Customer Care Framework 2005.	Schelmetic, Tracey E.		267
PRC integrates Access Direct and Hancock Information Group.	Schelmetic, Tracey E.		222
Sage Software rolls out ACT! Premium for Web.	Schelmetic, Tracey E.		177
Saratoga Systems announces Saratoga CRM 6.5.	Schelmetic, Tracey E.		221
Smoothstone offering managed IP communications to the midmarket.	Schelmetic, Tracey E.	Brief article	133
Soren Kierkegaard.	Kierkegaard, Soren		37
Talisma Knowledgebase available on AppExchange.	Schelmetic, Tracey E.	Brief article	290
Telrex introduces call recording solution for hosted IP-PBX services.	Schelmetic, Tracey E.	Brief article	186
The AnswerNet Network acquires Unicall International.	Schelmetic, Tracey E.	Brief article	134
The crystal ball: visionaries offer compelling outlook for 2006 and beyond; Industry leaders speak out on the future of contact centers, CRM and teleservices.	Tehrani, Nadji		2166
The TMC Seal of Approval.		Brief article	110
This commentary on outages was interrupted ... by an outage.	Tehrani, Rich		1753
Toshiba hires VP/General Manager for Telecom Systems Division.	Schelmetic, Tracey E.	Brief article	91
West Interactive: maximize the value of every customer interaction.	Tehrani, Nadji	Interview	3391
Your mother was a hamster, and your father smelt of elderberries.	Schelmetic, Tracey E.		848