Articles from Customer Interaction Solutions (December 1, 2006)

Title	Author	Type	Words
2007: the year of the empowered customer.	Barnett, Gary		1077
2007: year of the CRM titans.	Tehrani, Rich	Interview	1554
Alphabetical listings.		Directory	6042
Announcing Gary and Karen Taylor: Man and Woman of the Year.			490
Assurant Solutions: "achieving lift in the call center marketplace".	Tehrani, Nadji	Interview	2807
Be the quality control agent.	Schelmetic, Tracey E.		1139
CallCenterComics.com.	Fonesca, Ozzie	Cartoon	14
Cultivating marketing excellence from the classroom to the lab to the workplace: in focus: database marketing, telemarketing, e-marketing and integrated marketing.	Schelmetic, Tracey E.	Interview	3163
Leveraging data to enable better customer interactions.			920
Product/services listings.		Directory	6541
The future of IP hosted services: A Q & A session with Rich Tehrani and EagleACD's Kent Charugundla.	Tehrani, Rich	Interview	1819
The justification for buying new technology: technology has a unique way of changing paradigms. If you ignore it ... you won't be around for long.	Tehrani, Nadji		1268
The TMC Seal of Approval.		Brief article	92