Articles from Customer Interaction Solutions (August 1, 2006)

Title	Author	Type	Words
"It's Verint's intention to be number one in this market".	Schelmetic, Tracey E.	Interview	959
A call center? We're not a call center!	Schelmetic, Tracey E.		881
Amae Software joins Solution Made Easy.	Schelmetic, Tracey E.	Brief article	136
AnswerNet acquires Airpage, expands into Montana.	Schelmetic, Tracey E.	Brief article	142
ASC releases new version of AGENTassistance module.	Schelmetic, Tracey E.	Brief article	183
Aspect CEO James Foy named Ernst & Young Entrepreneur of the year.	Schelmetic, Tracey E.		226
BSG Clearing acquires VoiceLog, LLC.	Schelmetic, Tracey E.	Brief article	136
CallCenterComics.com.	Fonesca, Ozzie	Cartoon	2
Contact center virtualization: requirements for effective team supervision and quality management.	Johnsen, Gerry		2004
Convergys offering its testing solution.	Schelmetic, Tracey E.	Brief article	197
COPC certifies Sutherland Global Services Chennai, India location.	Schelmetic, Tracey E.	Brief article	151
Do you have a sales prevention department in your company?	Tehrani, Nadji	Editorial	1873
Eighteen years of mergers.	Tehrani, Rich	Editorial	1069
Hosting 101: a Q & A session with Cincom's Dan Arengo.	Viscusi, Stefania	Interview	1117
Interactive Intelligence releases enhanced multisite call routing software.	Schelmetic, Tracey E.	Brief article	220
Melissa Data announces Express Entry for call centers.	Schelmetic, Tracey E.	Brief article	163
Nexidia announces on Demand solution.	Schelmetic, Tracey E.	Brief article	168
Nortel introduces communications solutions for the SMB market.	Schelmetic, Tracey E.	Brief article	241
Return on investment: the advantages of quality headsets.	Vaclavik, Rachel		1009
The annual headset roundup.		Directory	614
The contact center's migration from efficiency to effectiveness: understanding industry and business Dynamics as well as technology is key.	Staples, Joseph A.		1993
The multichannel revolution: how retailers are leveraging service-oriented architecture (SOA) to transform their businesses.	Carter, Sandy		1483
The TMC Seal of Approval.			103
Trapped in chronic push-pull struggles? Bridge opposing internal forces with predictive analytics.	Tate, Robert		1671
Witness Systems announces enhancements to Impact 360.	Schelmetic, Tracey E.	Brief article	221