Articles from Customer Interaction Solutions (April 1, 2006)

1-44 out of 44 article(s)

Title	Author	Type	Words
A dashboard! My call center kingdom for a dashboard!	Schelmetic, Tracey E.		800
ASC adds e-mail response management.	Schelmetic, Tracey E.	Brief article	216
Aspect Software forges distribution partnership for Middle East and Africa.	Schelmetic, Tracey E.	Brief article	118
Compiere appoints new CEO.	Schelmetic, Tracey E.		158
Creating a culture of high performance in the contact center.	Selcow, Mark		1658
Customer Inter@ction Solutions celebrates 25 years of excellence.			465
Customer Inter@ction Solutions[R] magazine's twenty-first annual Top 50 inbound Teleservices Agencies Ranking.			2043
Empirix awarded new patent.	Schelmetic, Tracey E.	Brief article	142
Enkata 6 brought to market.	Schelmetic, Tracey E.	Brief article	262
Envision Telephony offers SpeechMiner.		Brief article	192
eTelecare Global Solutions names President and CEO.	Schelmetic, Tracey E.	Brief article	235
Forensic speech science (FSS).			29
How "real time" is revolutionizing the contact center: the essential role of real-time analytics, reporting, scheduling and training.	Botz, Patrick		1264
ICT Group expands Maine call center.	Schelmetic, Tracey E.	Brief article	160
Inter-Tel introduces Contact Center Suite Version 4.0.	Schelmetic, Tracey E.	Brief article	183
Kansas to open call center to recover delinquent child support.	Schelmetic, Tracey E.	Brief article	121
Leaving behind the days of "data rich, information poor".	Schelmetic, Tracey E.		528
Left Bank Solutions engages Stevens Communications as partner.	Schelmetic, Tracey E.	Brief article	131
LumenVox and Digium partner.		Brief article	127
Nexidia advances Speech Intelligence.		Brief article	229
NICE offers next-gen VoIP recording solution.	Schelmetic, Tracey E.		166
Nuasis launches NuContact Center 3.0.	Schelmetic, Tracey E.		295
Nuasis NuContact Center 3.0.	Keating, Tom		1049
NuContact Center solution: breakthrough solutions often require a whole new company.		Company overview	4201
Oliver Goldsmith.	Goldsmith, Oliver		25
Plantronics offers three new products in wireless family.	Schelmetic, Tracey E.	Brief article	235
Portrait Software enhances CIM Suite.	Schelmetic, Tracey E.	Brief article	229
Premiere Global Services introduces voice messaging solution.	Schelmetic, Tracey E.	Brief article	194
QuestionPro introduces feature to calculate customer loyalty.	Schelmetic, Tracey E.		149
Saratoga Systems files for patent.	Schelmetic, Tracey E.		177
Spanlink introduces new call recording solution.	Schelmetic, Tracey E.	Brief article	112
Sphere Communications announces Sphericall IP-PBX Release 5.	Schelmetic, Tracey E.	Brief article	125
Switchvox launches SMB IP-PBX.	Schelmetic, Tracey E.	Brief article	194
Talisma announces version 7.0 of CIM solution.	Schelmetic, Tracey E.	Brief article	191
Telrex introduces new VoIP call recording product for small businesses.	Schelmetic, Tracey E.		206
The dawn of Call Center 2.0.	Tehrani, Rich		1363
The lessons learned in the last 25 years; The first lesson: ignorance is an entrepreneur's best friend!	Tehrani, Nadji		3054
The Speech Technology Excellence Awards.			4666
The TMC Seal of Approval.		Brief article	104
Training at the desktop: seven strategies for success.	Lach, Henry		1105
Voice Print, Syntora and Pipkins partner for solution.	Schelmetic, Tracey E.	Brief article	163
VoiceSage secures first-round funding.	Schelmetic, Tracey E.	Brief article	265
VoIP is ready for prime time in contact/CRM centers.	Tehrani, Nadji		1072
What's next for CRM? In the past six months, Microsoft has introduced new technology for everything from customer relationship management to business intelligence. What does it mean for your company?	Yaggie, John		2035