Articles from Customer Interaction Solutions (September 1, 2005)

1-49 out of 49 article(s)

Title	Author	Type	Words
Amae Software offering Performance Console.		Brief Article	100
Aplus.Net offers CRM hosting.			109
Avaya debuts speech self-service products.		Brief Article	95
AVST (audio visual speech technologies).			37
Brix Networks announces customer care solution for residential VoIP service providers.			174
Brooktrout, Esnatech, Iwatsu offer messaging solution for SMBs.		Brief Article	122
Celebrating Customer Service Week.	Butcher, David R.		356
Citrix unveils GoToMeeting 2.0.		Brief Article	131
Convergys completes Deloitte deal.			88
Convergys: from outsource provider to global full-service outsourced solutions provider; Customer Inter@ction Solutions recently interviewed John C. (Jack) Freker, president of the Customer Management Group at Convergys Corporation.	Kalinoski, Glenn J.		2084
Customer loyalty: an unscientific experiment.	Schelmetic, Tracey E.		550
Customer service, buffet-style.	Butcher, David R.		528
Empirix, Audium partner on VXML IVR applications.		Brief Article	100
FrontRange introduces IP Contact Center 5.0.		Brief Article	93
Hosted delivery, the "car leasing" of the technology world.	Schelmetic, Tracey E.		539
Hosted virtual ACD: get more from your contact center without a large technology investment.			734
IEX TotalView true to its name.	Butcher, David R.	Editorial	1307
iNation launches CRM solution.			114
INFONXX, ScanSoft, Soleo partner.		Brief Article	174
Integration: the recipe for success.	Tang, Jonathan		1392
Introducing ... the Boardroom Report[TM]: the CRM, customer interaction and call center industry's view from the top.	Tehrani, Nadji	Editorial	1661
InVision launches subsidiary in the Netherlands.			46
IP contact center technology: eliminating the risks (Part VIII).	Hayden, Kevin		1453
Jean De La Bruyere.			38
Joe Natale.		Interview	1117
KANA announces midmarket SRM Express, IQ for External Content Search, Enterico partnership.		Brief Article	227
Keeping pace with corporate strategies: taking your customer care global.	Abrams, Amy S.		1582
Knova Software, Control-F1 partner.			98
Loquendo offers VoxNauta 7.0.		Brief Article	92
Lou Boudreau.		Interview	973
Macromedia provides solution for online events.		Brief Article	136
NetSuite announces v10.6.		Brief Article	123
Offshored to death.	Tehrani, Rich		1245
Optimizing agents in an e-services environment: as online services gain momentum, agents play a more critical role than ever.	Gritt, Peggy		1903
Optimizing the inbound phone channel to better reach your customers.	Holsinger, Dave		1784
Opus Group's mike Callaghan on performance management: "if we don't deliver, you don't pay".	Tehrani, Nadji	Interview	982
Predictive and real-time customer analytics ... and Mrs. Johnson's mother-in-law.	Schelmetic, Tracey E.		825
Profile for success: what makes a good call center agent?	McNally, Luke		899
QAS releases QuickAddress Pro Web 5.0.		Brief Article	126
Salesnet enhances enterprise product.		Brief Article	145
Soffront offers concurrent (floating) user licenses to on-demand CRM customers.			104
Soffront, Intuit integrate.		Brief Article	70
SoundBite incorporates call flow functionality into platform.		Brief Article	169
Spanlink awarded natural language information retrieval patent.		Brief Article	140
Speaking softly in your ear: the annual headset roundup.	Butcher, David R.		1262
SugarCRM's Sugar Suite v3.5 in beta.		Brief Article	123
Talisma KnowledgeBase 5.0 receives KCS Verification.		Brief Article	87
The TMC Seal of Approval.		Directory	110
Verint announces ULTRA IntelliConnect offerings.			236