Articles from Customer Interaction Solutions (October 1, 2005)

1-50 out of 50 article(s)

Title	Author	Type	Words
3Com expands Convergence Applications Suite, offers new VoIP applications.	Kalinoski, Glenn J.		253
A discussion with Vin Gupta, chairman and CEO of infoUSA.	Schelmetic, Tracey E.	Interview	388
Applying inbound techniques to outbound in workforce management.	Stearns, Nathan		1531
Apropos Technology, Maxxar form strategic relationship.	Kalinoski, Glenn J.	Brief Article	143
Audium, ClickFox partner to offer IVR solution.	Kalinoski, Glenn J.	Brief Article	141
AVTEX, Telstar Communications join forces.	Kalinoski, Glenn J.	Brief Article	177
BMC Software acquires KMXperts.	Kalinoski, Glenn J.	Brief Article	119
CEO Spotlight.		Interview	984
ClientLogic opens Panama site, expands in Mexico.	Kalinoski, Glenn J.	Brief Article	97
Convergys names new president, COO.	Kalinoski, Glenn J.		106
Cultivating data security: what's real, what's tail-chasing.	Schelmetic, Tracey E.		2171
Does your contact center have a business continuity plan?	McNair, Catherine		2050
Executive Spotlight.		Interview	950
Fonix Speech Group solutions offered by i-mate, Fonix releases VoiceDial 2.1.	Kalinoski, Glenn J.	Brief Article	205
FrontRange Solutions leads the pack in total enterprise solutions: 40 to 50 percent growth projected!	Tehrani, Nadji	Company Profile	885
GeoLearning completes rebranding of USALearning.	Kalinoski, Glenn J.	Brief Article	116
IBM offerings selected by Avaya, IBM partners donate RDCs to Apache.	Kalinoski, Glenn J.	Brief Article	228
IEX forms partnerships with Keynomics LLC, Symmetrics.	Kalinoski, Glenn J.		283
InVision offering Multi-Activity Scheduling solution.	Kalinoski, Glenn J.	Brief Article	139
IP contact center technology: eliminating the risks (part IX).	Hayden, Kevin		1783
Mobile CRM blends sales and service roles for greater competitive advantage.	Dencker-Rasmussen, Darc		1692
NICE to acquire Australian distributor Hannamax Hi-Tech Pty Ltd.	Kalinoski, Glenn J.	Brief Article	96
Nortel expands Microsoft relationship, debuts IP multimedia solutions.	Kalinoski, Glenn J.	Brief Article	179
Nuasis integrates with Aspect eWorkforce Management.	Kalinoski, Glenn J.	Brief Article	121
O'Currance Teleservices names new president.	Kalinoski, Glenn J.		103
Online marketing comes of age! Opportunities & pitfalls: how to make the most of it.	Tehrani, Nadji	Editorial	1925
OnviSource acquires Davacord.	Kalinoski, Glenn J.	Brief Article	149
Oracle buys Siebel: what it means to the customer.	Tehrani, Rich	Column	989
Oracle to buy Siebel.	Kalinoski, Glenn J.	Brief Article	177
Pitney Bowes to acquire Firstlogic.	Kalinoski, Glenn J.	Brief Article	120
QAS offers QuickAddress Names.	Kalinoski, Glenn J.	Brief Article	156
Sage Software adds to ACT!, forms partnership with Small-Business Development Centers.	Kalinoski, Glenn J.		190
Sales Performance International, OneSource partner.	Kalinoski, Glenn J.	Brief Article	75
Salesboom.com releases next generation hosted CRM, CLM solutions.	Kalinoski, Glenn J.		127
SalesForce expands customer service platform with Genesys.	Kalinoski, Glenn J.	Brief Article	136
ScanSoft, Nuance shareholders approve merger.		Brief Article	261
Sendia enables wireless salesforce.com.	Kalinoski, Glenn J.	Brief Article	169
Siemens: Xpress yourself.	Butcher, David R.		704
Sonum Technologies announces beta release of two new product lines.	Kalinoski, Glenn J.	Brief Article	135
SpeechSwitch receives patent for Name Dialer.		Brief Article	271
SPIRIT DSP powers Macromedia flash for multi-point voice conferencing.	Kalinoski, Glenn J.	Brief Article	106
SugarCRM expands CRM portfolio with Sugar Enterprise Edition.	Kalinoski, Glenn J.		194
Surado announces release of Surado CRM 5.0.	Kalinoski, Glenn J.		182
The benefits of blended agents.	Schelmetic, Tracey E.		509
The missing link in customer contact solutions.	Hunt, Bill		565
The teleservices industry steps up for the Gulf Coast.	Schelmetic, Tracey E.		1713
TMC Labs Innovation Awards 2005: part I.			4977
Verint acquires Opus Group for $12 million.	Kalinoski, Glenn J.	Brief Article	120
Who's Who in Teleservices.			1691
You might be a spammer if ...	Schelmetic, Tracey E.	Column	474