Articles from Customer Interaction Solutions (November 1, 2005)

Title	Author	Type	Words
A new look at disaster recovery for the call center VoIP delivers a better solution.			244
Agenda-at-a-glance.			1465
AIM Technology adds to performance management.		Brief Article	178
Allstream announces IP-based enterprise contact center solution.		Brief Article	91
Alpine Access appoints new CEO.			137
AnswerNet Network offers Chinese languages services.		Brief Article	116
AppExchange availability announced.		Brief Article	103
Before The Call and salesforce.com announce Before the Call for AppExchange.		Brief Article	132
Conference session descriptions.			11512
CRM falls prey to Sea Monkey Syndrome.	Schelmetic, Tracey E.		894
Customer satisfaction measurement: a how-to guide to contact center excellence.	Nolon, Villette T.	Company Profile	2057
Definition du jour.		Brief Article	61
Exhibit Hall information.			269
Featured keynote presentations.		Brief Article	150
Free showcase panel discussions.			210
Genesys and IBM partner for speech.		Brief Article	262
Greene & Associates Inc. under new ownership.			145
How can CRM tools manage the customer experience?	Jacobs, Annette		1356
IBM wins bid for GM call center.			101
IEX introduces workforce management for outbound contact centers; TotalView Outsource Manager.			257
Important information.			474
Influent purchases Illinois call center.		Brief Article	98
Interactive Intelligence hones CIC even sharper.	Schelmetic, Tracey E.		890
IP contact center technology: eliminating the risks (Part X).	Hayden, Kevin		1679
It's top 50 teleservices & MVP: award time!			290
Jacada offering new contact center Agent Portal.		Brief Article	120
KANA provides new e-mail response management application.		Brief Article	129
KnoahSoft announces performance management software suite.		Brief Article	86
Microsoft acquires assets from Unveil.		Brief Article	204
Moving to the future with VoIP.			340
NetSuite announces new CRM+ functionality.			207
On cost reduction in call centers and the enterprise: "we're in the simplicity business" to drastically lower operations costs in contact centers and the enterprise.	Tehrani, Nadji	Interview	1717
Oracle introduces Oracle Telecommunications Billing Integrator.			147
Ralph Waldo Emerson.			41
Registration form.			11
Reseller & Service Provider Solutions Day.			414
SER unveils latest version of CPS Enterprise Edition.		Brief Article	94
Siebel and Telephony@Work partner to deliver Contact OnDemand.		Interview	2744
Siebel releases CRM Professional Edition 7.8.			71
SMSI, emailtopia partner for e-mail management.		Brief Article	98
Speech technology: what's the word of tomorrow?	Garr, Brian		2216
Syntellect to acquire Apropos.		Brief Article	88
Telephony@Work releases CallCenterAnywhere Outsourcer Edition Version 8.0.			164
The 12 commandments of cutting-edge marketing 2005: for CRM, customer interaction and contact centers.	Tehrani, Nadji		1749
The birth of CRM 2.0.	Tehrani, Rich		2416
The missing link in people strategies.	Cooper, Kit		1684
TMC Labs Innovation Awards 2005: Part II.	Keating, Tom		6201
TMC University/IP PBX certification.		Brief Article	256
Travel information.		Brief Article	195
Using customer analytics to improve cross-selling and upselling.	Kaiser, John		2157
Verint announces new Opus Performance Analytics solution.		Brief Article	152
World's largest VoIP marketplace.			1524