Title  |
Author |
Type |
Words |
| A host of opinions on hosted CRM. |
Tehrani, Rich |
Column |
2239 |
| A new decade of analytics. |
Schelmetic, Tracey |
|
523 |
| Angel.com updates Site Builder toolkit with Data Pages, Logic Pages. |
|
Brief Article |
250 |
| Antepo, America Online form alliance. |
|
Brief Article |
143 |
| Ardence enhances call center solution, offers High-Availability Option as add-on. |
|
Brief Article |
192 |
| Argent releases new version of CRM based on its v2 billing platform. |
|
Brief Article |
149 |
| ASC introduces SIP-supported VoIP recording solution for Linux, offers smart recording. |
|
Brief Article |
234 |
| AVST introduces CallXpress Speech Server for call completion, personal assistant apps. |
|
Brief Article |
215 |
| Barge-in. |
|
Brief Article |
35 |
| BrowserCRM announces professional version 4.0 for Linux, Windows and Macintosh. |
|
Brief Article |
139 |
| CEGEDIM announces acquisition of Target Software. |
|
Brief Article |
97 |
| CEO Spotlight. |
|
Interview |
1419 |
| Cleanup in the self-service aisle. |
Schelmetic, Tracey E. |
Column |
793 |
| Compliance technologies and services roundup. |
|
|
1579 |
| Concerto offers new releases for performance optimization. |
|
Brief Article |
231 |
| Confidence threshold. |
|
Brief Article |
91 |
| Correction. |
|
Correction Notice |
41 |
| Dictaphone to sell Communication Recording Systems to NICE. |
|
Brief Article |
164 |
| Enhancing the legitimacy of CRM/contact center is job one. |
Tehrani, Nadji |
|
1736 |
| Envision launches business consulting group. |
|
Brief Article |
139 |
| From Antigone. |
Sophocles |
|
31 |
| Genesys, Viecore broaden partnership for delivery to vertical markets. |
|
Brief Article |
159 |
| i2Telecom launches free softphone, announces new national/international calling rates. |
|
Brief Article |
167 |
| IP contact center technology: eliminating the risks (Part IV). |
Hayden, Kevin |
|
1603 |
| Knova Software formed by merger of ServiceWare, Kanisa. |
|
Brief Article |
56 |
| KnowledgeBase Marketing acquires analytics developer Fortelligent. |
|
Brief Article |
109 |
| Letters. |
Faulkner, Michelle |
Letter to the Editor |
1070 |
| Liberty Alliance releases interface specifications for identity-based Web services. |
|
Brief Article |
238 |
| Macromedia's solution is blowin' in the wind. |
Butcher, David R. |
|
958 |
| Nearshore, offshore and blended-shore: understanding your outsourcing options. |
Hoen, Jim |
|
1848 |
| Net Intent releases Web-based tutorial for sales. |
|
Brief Article |
183 |
| O'Currance Teleservices hires new VP of sales. |
|
Brief Article |
124 |
| Onyx offers new Analytics solution to empower enterprise decision making. |
|
Brief Article |
267 |
| Pronexus development & testing suite for MS Speech Server receives certification. |
|
|
109 |
| Pronexus VeoDesign, development/testing suite for Microsoft Speech Server, receives application certification from Microsoft. |
|
|
340 |
| Reading beyond stereotypes: considering Ontario, Canada, for outsourcing and call centers. |
Butcher, David R. |
|
1542 |
| Recruitmax makes performance management app available. |
|
Brief Article |
175 |
| Rich Tehrani writes about Amazon feedback. |
|
Brief Article |
271 |
| Salesboom.com enhances e-mail for On-Demand CRM/SFA suite of services. |
|
Brief Article |
236 |
| Saratoga Systems introduces wireless enterprise information solution. |
|
Brief Article |
250 |
| Select the right speech application for your business. |
|
|
668 |
| Siebel makes available CRM OnDemand Release 7. |
|
Brief Article |
184 |
| Siebel names new CEO. |
|
Brief Article |
142 |
| Six steps to successful CRM-CTI deployment. |
Beshansky, Judie |
|
2021 |
| Speech frustrations. |
Butcher, David R. |
|
325 |
| SPIRIT announces Java version of TeamSpirit, voice engine for multipoint IP conferencing. |
|
Brief Article |
226 |
| Synchronica acquired by DAT. |
|
Brief Article |
87 |
| Talisma acquires KnowledgeBase.net. |
|
Brief Article |
78 |
| Talisma premieres "Professional with Every Purchase" program. |
|
Brief Article |
92 |
| Telstra makes global VoIP offering available for multinational corporations. |
|
Brief Article |
192 |
| TenDigits launches solution to integrate with Microsoft platform, BlackBerry. |
|
Brief Article |
193 |
| The Taylor Institute of Direct Marketing: a groundbreaking effort in educating the next generation of contact center management. |
Schelmetic, Tracey E. |
|
1358 |
| The TMC Seal of Approval. |
|
Brief Article |
77 |
| UniPress links FootPrints service desk to CRM applications. |
|
|
248 |
| VoiceLog announces automated verification that beats live agent results. |
|
|
322 |
| VoiceLog announces VoIP for VirtualLogger platform. |
|
Brief Article |
149 |
| VoIPAction launches VoIP Verified Program. |
|
Brief Article |
70 |
| Wireless SFA. |
|
Product/Service Evaluation |
1185 |
| Witness Systems launches end-to-end workforce optimization solution. |
|
Brief Article |
148 |
May 1, 2005
