Title  |
Author |
Type |
Words |
| A desperately needed term. |
Tehrani, Rich |
Column |
1533 |
| A wallflower's perks: selling the work-from-home concept to attain higher-quality agents. |
Butcher, David R. |
|
331 |
| Acxiom announces consumer segmentation solution for marketers. |
|
Brief Article |
166 |
| Amdocs announces customer Mgt portfolio v6, consulting services, SAS alliance. |
|
Brief Article |
233 |
| Angel.com announces Virtual Call Center, combines ACD/speech recognition. |
|
Brief Article |
162 |
| APEX announces new conferencing module for multiple-services platform. |
|
Brief Article |
239 |
| Apptera introduces v-Business solutions for the enterprise. |
|
Brief Article |
130 |
| BeVocal unveils new voice solution. |
|
Brief Article |
218 |
| Castle CRM offers Executive Dashboard Solution based on SalesLogix Enterprise. |
|
Brief Article |
124 |
| CEO Spotlight. |
|
Interview |
918 |
| Cincom, VentureForward form knowledge partnership. |
|
Brief Article |
129 |
| Colligo introduces upgrade to enable instant network creation anywhere. |
|
Brief Article |
156 |
| Comdial, Tech Data U.S. establish distribution agreement. |
|
|
141 |
| Concerto announces availability of two Enterprise Suite components. |
|
Brief Article |
215 |
| CRM Express equips business Web sites with 24/7 online customer support. |
|
Brief Article |
194 |
| CRM for the SMB market: five considerations for making a smart decision; Formerly reserved for the largest of enterprises, CRM has become a practical solution for small to medium-sized businesses (SMBs) looking to boost sales and optimize performance by really managing--and improving--the entire customer relationship. |
Dempsey, Ed |
|
1922 |
| Customer Inter@ction Solutions[R] magazine's twentieth annual Top 50 outbound Teleservices Agencies Ranking. |
|
|
1816 |
| Customers love online interaction. |
Curtin, Cindy |
|
1951 |
| Dictaphone launches new ContactPoint software release. |
|
|
213 |
| EADS adds NexWave, Connect-tek to Certified Partner program. |
|
Brief Article |
174 |
| EADS TELECOM offers integrated audio/Web conferencing system. |
|
Brief Article |
205 |
| Edify announces speech application for consumer electronics centers. |
|
|
164 |
| Edify Voice Banking receives Microsoft SALT verification. |
|
Brief Article |
72 |
| Extending in-house call capacity with home agents. |
|
|
539 |
| FrontRange offers HEAT 8.3 to improve IT, support organizations. |
|
Brief Article |
168 |
| Genesys, Microsoft deliver combined solution to fuse instant messaging, telephony. |
|
|
303 |
| Gold Systems announces Vonetix Document Plug-in with SOAP ability for Avaya. |
|
Brief Article |
130 |
| GWI Software announces helpdesk support solution for IBM Lotus Notes/Domino. |
|
|
154 |
| Half the equation: open standards are a first step toward speech automation. |
Nguyen, Patrick |
|
2044 |
| InStranet announces v5.0 of Contact Centers In-Line. |
|
Brief Article |
170 |
| IP contact center technology pioneer award. |
|
|
5598 |
| IP contact center technology: what you need to know (Part II); Multisite contact center technology centralization: eliminating the risks. |
Hayden, Kevin |
|
1255 |
| IVRs gone wild. |
Schelmetic, Tracey E. |
|
920 |
| Kinetix Wireless unveils v1.8 of MBLink IRM console for mobile workforce. |
|
Brief Article |
245 |
| LiveTime Service Desk applications now available for Novell NetWare 6.5. |
|
Brief Article |
60 |
| Loquendo, Oration sign VAR agreement. |
|
Brief Article |
92 |
| LumenVox and Vocalocity announce solution availability. |
|
Brief Article |
230 |
| LumenVox announces v5.5 of three speech tools. |
|
Brief Article |
246 |
| MicroStrategy offers new business intelligence technology. |
|
Brief Article |
198 |
| NETtime: no use for anachronous time card processes. |
Butcher, David R. |
|
904 |
| Nuance, Angel.com team to deliver voice automation to SMBs. |
|
Brief Article |
167 |
| One in five customers bypass the human touch as poor service drives self-service calls. |
|
|
325 |
| Oracle, Convergys announce joint solution for Genesis. |
|
Brief Article |
221 |
| Performix introduces Performance Management Portal. |
|
Brief Article |
203 |
| Proficient solution to achieve large business benefits for smaller business. |
|
Brief Article |
263 |
| Pronunciation Lexicon Specification (PLS) version 1.0. |
|
Brief Article |
69 |
| Quaero, BSCol partner for customer management strategy development and execution. |
|
Brief Article |
86 |
| Quaero, NetReflector partner, optimize marketing through customer satisfaction measurement. |
|
Brief Article |
182 |
| RightAnswers offers new add-on multimedia/automated solutions. |
|
Brief Article |
208 |
| Saving speech recognition. |
Chavez, Michael |
|
1183 |
| Smart Telecom launches ACD application for small centers. |
|
Brief Article |
221 |
| Smartner upgrades mobile e-mail solution. |
|
Brief Article |
182 |
| Spanlink introduces v2.1 of IP communications management products. |
|
Brief Article |
134 |
| Symon announces Community v2.8 as advanced scheduling, forecasting solution. |
|
Brief Article |
231 |
| Synchronica announces push extension to SyncML Gateway. |
|
Brief Article |
172 |
| Teleservices firm raises money for SE Asia tsunami victims. |
|
Brief Article |
157 |
| The call center uncentered. |
Schelmetic, Tracey |
Editorial |
338 |
| The Great Gatsby. |
Fitzgerald, F. Scott |
Brief Article |
20 |
| The new paradigm for market dominance: for VoIP technology, teleservices & CRM ... |
Tehrani, Nadji |
Editorial |
1648 |
| The TMC Seal of Approval. |
|
Brief Article |
88 |
| Unisys launches open platform for generating personalized communications services. |
|
Brief Article |
174 |
| VenturCom changes name, relocates global headquarters. |
|
Brief Article |
88 |
| Verint announces ULTRA analytics to optimize customer-focused operations. |
|
Brief Article |
180 |
| VoiceLog offers seven years' of free recorder storage. |
|
Brief Article |
115 |
| WebEx launches third generation of MediaTone platform. |
|
Brief Article |
173 |
| Witness Systems completes acquisition of blue pumpkin. |
|
|
191 |
March 1, 2005
