Title  |
Author |
Type |
Words |
| A mental perambulation betwixt the minefields of technological syntactic horrors and acronymic zealotry. |
Schelmetic, Tracey E. |
|
688 |
| Amae Software releases new reporting component of CI Suite. |
|
Brief Article |
180 |
| Atos Origin, Loquendo present new interactive virtual assistant solution. |
|
Brief Article |
189 |
| Autonomy enters agreement to acquire etalk. |
|
Brief Article |
118 |
| Best Software introduces new CRM suite, new company name. |
|
|
204 |
| CEO Spotlight. |
|
Interview |
1121 |
| Cepstral announces Swift MRCP text-to-speech. |
|
Brief Article |
136 |
| Chinese proverb. |
|
|
13 |
| Cisco, IBM plan to deliver new speech-enabled self-service solutions. |
|
|
185 |
| Compiere releases upgraded ERP, CRM systems. |
|
Brief Article |
164 |
| CosmoCom announces UniFrame offering, integrated with Microsoft. |
|
Brief Article |
267 |
| Customer Inter@ction Solutions' sixth annual CRM Excellence Awards, Part I. |
|
|
3119 |
| Design issues in multilingual applications. |
Greiner, Paul |
|
2768 |
| e-Glue launches Guideline 5.4, real-time CIO suite. |
|
Brief Article |
247 |
| EADS TELECOM North America now named Aastra Intecom. |
|
Brief Article |
54 |
| Empirix launches new OneSight telephony monitors for Concerto, Intervoice and Nuance environments. |
|
|
296 |
| Envox expands Professional Services initiative. |
|
Brief Article |
132 |
| EnvoyWorldWide releases EnvoyConnect v.2.0. |
|
Brief Article |
256 |
| Epiphany makes available latest version of CRM software suite. |
|
|
267 |
| FB corporation releases product to relieve call center agents' lower back pain. |
|
Brief Article |
145 |
| Fix it now: using on-demand e-learning to stop bad habits. |
Lach, Henry |
|
1223 |
| FrontRange offers enhanced IT service management to global market. |
|
Brief Article |
126 |
| Fused KnowPlex v5.0 generally available, CRM/knowledge base management. |
|
Brief Article |
170 |
| InfoCision aims newest call center at Hispanic community. |
|
Brief Article |
126 |
| Interactive Intelligence's updated CIC integrates and diets. |
Butcher, David R. |
|
854 |
| IP contact center technology: eliminating the risks (part V). |
Hayden, Kevin |
Column |
1661 |
| Kaidara announces enhanced tool, accelerates knowledge base creation. |
|
Brief Article |
245 |
| KANA unveils Agent Desktop Search solution. |
|
|
246 |
| Line4 announces latest CTI product suite. |
|
Brief Article |
119 |
| Loquendo announces optimized speech recognition performance with Loquendo ASR 6.6. |
|
Brief Article |
175 |
| LumenVox's Speech Tuner supports Nuance 8.5. |
|
Brief Article |
244 |
| Macromedia, Premiere Global announce strategic partnership. |
|
Brief Article |
132 |
| Microsoft announces contact center solution. |
|
|
194 |
| NetSuite's new hosted CRM application integrates order/partner/incentive management. |
|
|
202 |
| New Knova SRM suite highlights search ability. |
|
Brief Article |
198 |
| noHold announces upgrades InstantSupport in v4.3. |
|
Brief Article |
148 |
| Pegasystems announces SmartBuild for software design, built-in design methodology. |
|
Brief Article |
130 |
| Raindance Meeting Edition. |
|
Product/Service Evaluation |
1123 |
| Returning to the old IT adage of "garbage in, garbage out". |
Schelmetic, Tracey E. |
Column |
496 |
| Salesboom announces multilingual support in Web-based CRM/SFA solutions. |
|
Brief Article |
192 |
| SAP announces new mySAP CRM. |
|
Brief Article |
205 |
| ScanSoft, Nuance to merge. |
|
|
516 |
| Siemens announces v6.5 contact center applications. |
|
|
343 |
| Simulation training: the power of continuous performance optimization. |
Baker, Wade |
|
1850 |
| Sociolinguistics. |
|
Column |
41 |
| Speech-World and the world of speech. |
Tehrani, Rich |
Column |
2417 |
| StarTek names new president, CEO. |
|
Brief Article |
101 |
| Taking CRM to the next level ... Making your customer care profitable. |
Tehrani, Nadji |
Editorial |
2688 |
| Talisma releases KnowledgeBase.net 5.0. |
|
|
311 |
| The benefits of distributing the call center. |
Schelmetic, Tracey E. |
|
495 |
| The elusive achievement of IP contact center ROI: ten reasons why contact centers migrating to IP telephony don't hit their ROI projections--and what you can do about it. |
Gritt, Peggy |
|
1433 |
| The next step in the evolution of customer care: the customer interaction network. |
Proctor, Don |
|
2230 |
| The real case for the home-based-agent model. |
Ball, Jim |
|
2287 |
| The TMC Seal of Approval. |
|
Brief Article |
98 |
| This is the best thing EVER!... Don't tell anyone. |
Butcher, David R. |
Column |
405 |
| vCustomer names new president, COO. |
|
Brief Article |
100 |
| Virtualize your contact center. |
Moran, Hollie |
|
1930 |
| VoiceLog announces quality call monitoring service, TargetQM. |
|
Brief Article |
184 |
| WebEx, Salesforce.com integrate. |
|
Brief Article |
259 |
| West Corp. can help you maximize customer service savings by using VoIP. |
McCoy, Steve |
|
485 |
| Witness releases enhanced workforce management solution. |
|
Brief Article |
167 |
June 1, 2005
