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Articles from Customer Interaction Solutions (July 1, 2005)

1-45 out of 45 article(s)
Title Author Type Words
"SALT" or "VXML.". 104
24 years and still growing!! Tehrani, Nadji 3275
Aculab launches next-gen media-processing resources platform. 182
Amdocs, Microsoft sign letter of intent to develop/deliver IP-based converged services. Brief article 170
ASC enhances VoIP recording solution for Cisco. 207
Automated Agents: not people, not normal speech apps. Butcher, David R. 876
Avaya announces new contact center applications. 317
Bill Whearty. Interview 1221
Brainshark adds presence, IM support within on-demand presentations. Brief article 168
Calling all cultures: multicultural marketing and the contact center. MacDonald, Thomas 1624
Convergys to acquire Deloitte Consulting Outsourcing F & A outsourcing business. Brief article 169
Customer Inter@ction Solutions' sixth annual CRM Excellence Awards, Part II. 4035
eAgency expands Nice Office's SFA. Brief article 266
Ergonomics seminars target improving productivity, reducing injuries. 128
Genesys, Verizon to offer hosted IP service; Genesys announces SIP contact center solution. 320
How to speak with customers from different states and other foreigners. Schelmetic, Tracey E. 940
InStranet launches Telco-Media Edition of Contact Centers In-Line application. 220
Intervoice fighting identity theft. 349
IP contact center technology: eliminating the risks (Part VI). Hayden, Kevin 1625
KANA updates e-mail response management. 173
Left Bank's Monet AnyWhere now in more than 100 languages. Brief article 225
Letters. Letter to the editor 587
Macromedia ships Breeze 5, on-premise deployment. 179
Managing the customer experience with logging & monitoring solutions. Procops, Tony 1992
Microsoft launches Microsoft Speech Server 2004 R2, expands language support. 411
More hosting options. Tehrani, Rich 396
NEC introduces complete managed services communications suite. 269
Nexidia releases Enterprise Speech Intelligence 5.0. Brief article 261
NextNine Service Automation v3.5 available immediately. 178
NICE completes Dictaphone CRS acquisition. Brief article 205
Nortel release brings new collaboration into single environment. 225
Nuasis, Siebel CRM integrate. Brief article 206
Premiere Global Services launches two new speech apps. Brief article 270
Sage Software offers ACT! Premium for Web. 230
SeatLink files PBR application patent. Brief article 216
Siebel announces CRM OnDemand 8 launch. Brief article 239
SIVOX RealCall. Product/service evaluation 1457
Symon announces enterprise digital video network Appliance. Brief article 227
Talisma launches Velocity Marketing v6.0. 174
Telstra appoints new CEO. Brief article 125
The birth of the workforce optimization market. Alban, Oscar 2603
The TMC Seal of Approval. Brief article 102
Toshiba migrates Toshiba digital telephony systems to pure IP. 256
War of the (CRM) worlds. Tehrani, Rich Column 1946
Whitefeld announces XTAPI software v5.0 for contact centers. 267

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