Articles from Customer Interaction Solutions (January 1, 2005)

1-47 out of 47 article(s)

Title	Author	Type	Words
2005: the year of the hosted solutions.	Tehrani, Rich	Column	1667
Apptera rolls out new packaged speech applications for financial services.		Brief Article	220
ASC provides free VoIP recording solution.		Brief Article	159
Bolstering customer service through service resolution management.	Kelly, Brian		1532
Build customer loyalty while reducing operational costs.	Heberling, Mike		728
Centergistic announces AgentView PowerUser dashboard version 4.0.		Brief Article	165
CPT's Voice Harbor integrates with VoiceGenie's NeXusPoint.		Brief Article	78
Customer Inter@ction Solutions' 2004 Product of the Year awards.			8888
Edify achieves VoiceXML 2.0 certification.		Brief Article	285
Educating the next generation.	Searcy, Tim	Column	791
FrontRange launches new IT Service Management solution.		Brief Article	272
Genesys announces reseller agreement with PeopleSoft, forms strategic relationship with Unveil.			165
GoldMine 6.5/6.7.			1399
Hosted CRM for the contact center.	Sharma, Meenakshi		1687
IBM and Fujitsu partner to promote open standards for autonomic computing.		Brief Article	92
IP contact centers and the agile company.	Tehrani, Rich		652
KANA to optimize service resolution management.		Brief Article	230
Kenexa introduces Interview Builder, Web-based solution streamlines hiring process.			298
Knowledge management doesn't come in a box.	Hernandez, Harold		1319
Looking into the crystal ball ... the dawn of a new era in fast-growing contact/CRM centers!	Tehrani, Nadji		1886
Loquendo releases tool for speech applications prompts, offers Saskia to accompany Willem.			389
Michel de Montaigne.	de Montaigne, Michel	Brief Article	30
Multimodal Speech Synthesis.		Brief Article	56
Nuance Voice Platform honored by Forrester Research.		Brief Article	130
Oracle buys PeopleSoft.		Brief Article	149
Outsourcing: assembling your best options.	Schelmetic, Tracey E.	Editorial	363
Recruitmax launches DIG and raises contribution for First Coast Brain Injury Support Group.		Brief Article	147
Reducing staff may cost you money.	Reynolds, Penny		926
Redundancy key to high availability voice services.	Weiss, David		1687
ServiceWare and Kanisa to merge.			104
SoundBite launches SoundBite 5.0 for Telecommunications.			315
Symon announces SES 8.1 for business intelligence.		Brief Article	170
Talisma's NetAgent 6.6 intended to increase customer satisfaction/agent productivity.		Brief Article	162
Telrex announces CallRex v3.0 as enhanced multisite VoIP call recording.		Brief Article	164
The #1 IP contact center conference & expo!			376
The benefits of a blended customer contact solution.			399
The CEO Spotlight.		Interview	1809
The TMC Seal of Approval.		Brief Article	70
Toshiba eases evolution with flexibility.	Butcher, David R.		829
UniPress and Contactual partner to deliver integrated customer service and telephony solutions.		Brief Article	69
VCom and Navigata partner for WiMAX delivery of wireless high speed internet in Kamloops.		Brief Article	91
Vocomo announces immediate availability of IVR desktop tool.		Brief Article	220
Voiceglo products and services now available through eCOST.com online retail site and catalog.		Brief Article	81
WebPosition Gold 3 Platinum.		Product/Service Evaluation	1506
WebSurveyor releases WebSurveyor 5.0 for DIY online surveys.		Brief Article	112
Welcome to a new era of customer contact.	Schelmetic, Tracey E.	Column	981
Workscape opens international data centers.		Brief Article	76