Title  |
Author |
Type |
Words |
| 12 secrets to finding the right workforce management system. |
Leamon, Paul |
|
1642 |
| 12th annual MVP Quality Award winners. |
|
|
2473 |
| 3Com offers solutions set with telephony, data, wireless, PoE for SMBs. |
|
|
70 |
| A fairy story for a cold February night. |
Schelmetic, Tracey E. |
|
598 |
| Advanced, packaged applications to bring speech capabilities to the mass market. |
Popova, Elka |
|
2126 |
| Antepo, Jive partner to offer IM/customer support integration. |
|
Brief Article |
225 |
| APEX eliminates licensing fees for ASR module. |
|
|
127 |
| appStrategy announces v1.5 of appRadius for Microsoft CRM. |
|
Brief Article |
185 |
| Apptera appoints new CEO. |
|
Brief Article |
85 |
| ASI Europe launches reseller program for its CRM software. |
|
Brief Article |
76 |
| AT & T selects InPhonic for its new mobility solutions. |
|
|
86 |
| Best Software upgrades CRM solution. |
|
Brief Article |
212 |
| Beyond search engine marketing--increasing post-click conversion rates with intelligent search. |
Hekl, Jason |
|
2343 |
| Citrix offers 3 promotional offers for a limited time. |
|
Brief Article |
102 |
| Citrix, SAP America to jointly offer bundle for SMBs. |
|
Brief Article |
150 |
| Colibria unveils server to evolve converged presence-driven communications. |
|
Brief Article |
214 |
| Comdial announces contact center solution. |
|
Brief Article |
223 |
| Contactual, NEC announce product licensing agreement. |
|
Brief Article |
145 |
| Dialog manager. |
|
Brief Article |
86 |
| Empirix launches solution to manage, improve Nortel IVR platforms. |
|
Brief Article |
175 |
| eTelecare International, Phase 2 Solutions changes name of united operations. |
|
Brief Article |
103 |
| Gefen releases dual link DVI products for high definition video. |
|
Brief Article |
189 |
| In contact centers, CRM & teleservices ... quality and marketing are not part-time jobs! |
Tehrani, Nadji |
Editorial |
1870 |
| Intel, ZTE to jointly deliver broadband wireless using WiMAX. |
|
Brief Article |
78 |
| IP contact center technology: what you need to know (part I); Multisite contact center technology centralization: eliminating the risks. |
Hayden, Kevin |
|
1086 |
| iVoice joins 3Com Voice Solution Providers Program as 'reseller approved' solution. |
|
Brief Article |
89 |
| Left Bank aims workforce management system at large contact centers. |
|
Brief Article |
204 |
| Microsoft introduces Microsoft Solution for Hosted Messaging and Collaboration. |
|
|
288 |
| MIPS, third-party VoIP solutions developers offer multichannel voice on single chip. |
|
Brief Article |
179 |
| NetSuite offers new ERP modules. |
|
Brief Article |
208 |
| New rules for better customer relationships. |
Trefler, Alan |
|
1217 |
| New Voiceglo option allows users to make Internet calls in a click. |
|
Brief Article |
154 |
| Oracle / PeopleSoft launches Intellisync-powered mobile sales product. |
|
Brief Article |
136 |
| Orb Data joins FrontRange channel network, will integrate FrontRange with IBM. |
|
Brief Article |
70 |
| Overcoming "we've always done it this way" syndrome. |
Schelmetic, Tracey |
Editorial |
328 |
| Parature announces Professional and Enterprise Support Software Editions. |
|
Brief Article |
186 |
| Pay attention to customer experiences. |
Hasan, Syed |
|
1420 |
| Personal preference: live agent or virtual agent? |
Schelmetic, Tracey E. |
Editorial |
407 |
| Pipkins adds new pop-up message tools to workforce management. |
|
Brief Article |
231 |
| Pronexus announces rapid application development environment. |
|
Brief Article |
192 |
| Reduce cost per order without sacrificing service with "Interactive Agent". |
|
|
557 |
| Salesforce.com announces Microsoft Office System sforce Developer Program. |
|
|
292 |
| Salesforce.com Winter '05 Edition. |
|
Product/Service Evaluation |
1349 |
| Search engine marketing, VoIP and other news from the telecom front. |
Tehrani, Rich |
Column |
1833 |
| Siebel announces CRM OnDemand upgrade. |
|
Brief Article |
115 |
| SimpleCast 3 cent voice broadcast. |
|
Brief Article |
148 |
| SIPfoundry announces 3 solutions to advance SIP adoption. |
|
Brief Article |
201 |
| Six Sigma awareness--let's rejuvenate. |
Lee, Roger |
|
1407 |
| Sonata, Microsoft announce strategic alliance to benefit ISVs, enterprise customers. |
|
|
204 |
| Speech Technology Excellence Award[TM]. |
|
|
2298 |
| SPSS' new Clementine 9.0 supports predictive modeling Oracle Data Mining. |
|
Brief Article |
155 |
| Syntellect launches new contact center suite. |
|
Brief Article |
193 |
| TechTeam Global announces acquisition of Sytel, Inc. |
|
Brief Article |
134 |
| Telstra launches Service Provider Solutions in U.S. market. |
|
Brief Article |
132 |
| Textalert.com launches SMS marketing solution. |
|
Brief Article |
153 |
| The TMC Seal of Approval. |
|
Brief Article |
83 |
| Thomas Carlyle. |
Carlyle, Thomas |
Brief Article |
28 |
| Vocent appoints new president, CEO. |
|
Brief Article |
98 |
| Voice2Form goes live with telephone self-service solutions from NetByTel. |
|
Brief Article |
170 |
| Want loyal customers? Don't stop at satisfaction. |
Beck, Todd |
|
1394 |
| West VACD removes agents' geographic limitations. |
Butcher, David R. |
|
588 |
| Zultys announces VoIP software interface for Mac, Linux. |
|
Brief Article |
190 |
February 1, 2005
