Articles from Customer Interaction Solutions (August 1, 2005)

1-48 out of 48 article(s)

Title	Author	Type	Words
Addicted to data? Today's real-time electronic display technologies feed your need.	Brittan, Bob		1153
An exclusive interview with James Foy: Concerto CEO discusses the $1 billion Aspect deal.	Kalinoski, Glenn J.	Cover story	2338
Apptastic.net completes fully integrated CRM system with new features.		Brief article	81
Avaya offers enhancements to Contact Center Express.		Brief article	228
Carl E. Mergele.		Interview	1984
Citrix, BMC Software partner.		Brief article	228
Concerto, Aspect to merge in billion-dollar deal, Aspect releases updated Uniphi Suite.	Kalinoski, Glenn J.	Brief article	288
Consolidation ... In perspective ... Challenges, guidelines & opportunities.	Tehrani, Nadji	Column	2001
Cross-pollinating customer service across all channels.	Tobin, Tom		1940
Daffodil enhances CRM solution with v1.2.			166
Entellium makes available PRO-Activity Release 2005.		Brief article	202
Envox Worldwide achieves VoiceXML 2.0 certification.			434
Exstream announces Dialogue v5 general availability.			108
Genesys announces IP-enabled voice platform.		Brief article	267
Group 1 Software President Christopher Baker teaches us a new acronym: CCM.	Kalinoski, Glenn J.		1015
Hans Henrik Lund.		Interview	1138
Hopelessly devoted: a Customer Communications Renaissance.	Butcher, David R.		751
iCode upgrades business application suite for SMBs.			116
Interactive Intelligence upgrades intelligent multisite routing software.		Brief article	215
InVision Software launches U.S. subsidiary.		Brief article	83
IP contact center technology: eliminating the risks (Part VII).	Hayden, Kevin		1920
Kinetic Data enters Canadian market via partnership with Kifinti Solutions.		Brief article	128
Left Bank Solutions unveils Monet WFM OnDemand.	Kalinoski, Glenn J.		212
LOMA introduces Bilingual-agents-selecting tool.			98
LumenVox announces v6.0.			214
Macromedia integrates Breeze, Captivate 1.01.			217
Microsoft skips CRM 2.0 for CRM 3.0.		Brief article	281
Noble launches DCR 4.0.			206
Of data security and tea sandwiches.	Schelmetic, Tracey E.	Editorial	806
Performance optimization solutions for better efficiency and productivity.	Kelly, Bob		1686
RightNow acquires Convergent Voice, launches Voice-Enabled CRM effort.		Brief article	160
Robert Louis Stevenson.	Stevenson, Robert Louis		25
Seeing the e-services big picture: online self-service can pay huge dividends, but requires more than simple automation.	Gritt, Peggy		1424
Self-service is not for you, it's for your customers.	Schelmetic, Tracey E.	Editorial	541
Siebel comes out swinging.	Tehrani, Rich		2127
SmartCompany releases flagship version 4.0.			115
SR.Teleperformance, SVP join forces.		Brief article	135
Symon releases Digital Appliance for video networks.		Brief article	263
Telecom legislation shaping outbound dialing markets.		Brief article	180
Teltronics, Valor Systems partner.		Brief article	200
The "say-as" element.		Brief article	152
The most trusted name in VoIP & IP Telephony Conferences: Internet Telephony[R] Conference & Expo.			13987
The TMC Seal of Approval.		Brief article	107
Traxi expands Volcrum product line.		Brief article	217
Vacation scheduling without pain: automating holiday leave planning.	Cox, Dennis		1288
Vodafone UK signs Jacada Fusion enterprise license agreement.		Brief article	127
VoiceObjects integrates Loquendo technology, Loquendo unveils Linux-supported VoxNauta.		Brief article	220
Wales for your business: a bit of work, a bit of play, a lot of promise.	Butcher, David R.		1703