Articles from Customer Interaction Solutions (April 1, 2005)

1-54 out of 54 article(s)

Title	Author	Type	Words
AePONA "telecom-enables" Web services.		Brief Article	272
Aspect announces v6.3 of its eWorkforce Management.			300
ATG offers suite of application hosting services.		Brief Article	171
Brooktrout, Vocomo, MScript deliver VoiceXML-based tool for Salesforce automation.			354
Complyant Solutions unveils browser-based compliance management tool.		Brief Article	230
Curing the "zero-out" habit while improving overall customer satisfaction.	Cwiok, Ted	Cover Story	1362
Customer Inter@ction Solutions[R] magazine's twentieth annual Top 50 inbound Teleservices Agencies Ranking.			2037
E.M. Cioran.	Cioran, E.M.	Brief Article	27
eAgency launches wireless on-demand CRM.		Brief Article	233
Epicor unveils integrated HR management system.			246
Gartner names AVST a visionary in Unified Communications Magic Quadrant.		Brief Article	229
Go hosted: help fund college students' expenses.	Butcher, David R.	Brief Article	285
IBM and speech technology: an interview with Bruce Morse.		Interview	2242
IBM technology aiding Children's Hospital ICU.	Butcher, David R.		414
IP contact center technology: what you need to know (Part III); Multisite contact center technology centralization: eliminating the risks.	Hayden, Kevin	Column	1313
Learning from the mistakes of CRM.	Schelmetic, Tracey E.	Brief Article	296
Life in an on-demand world.	Schelmetic, Tracey E.	Column	759
Loquendo, Kirusa announce strategic partnership, deliver multimodal solutions.		Brief Article	76
Maxima Advantage Vantage Point.		Product/Service Evaluation	1139
MCI, Tellme to deliver Internet-based contact center solutions.			92
Merced Systems announces Performance Suite 2.5 release.		Brief Article	166
Mercom's Audiolog now supports SIP call recording.		Brief Article	68
NetSuite 10.0 offers aerial view of customers.	Butcher, David R.		952
NetSuite launches NetCRM-Services Edition.		Brief Article	236
New Empirix solution tests VoIP infrastructure/applications.			266
Nortel makes senior management changes.		Brief Article	152
Nortel to increase operator revenue potential with new Converged Mobility solution.		Brief Article	191
Of jackpots and jugglers, making service optimization work for you.	BenBassat, Moshe		1804
Only early adopters will succeed: in the call/contact center and CRM industries.	Tehrani, Nadji	Editorial	1797
PM Solutions updates Web-enabled project management methodology.		Brief Article	213
ResponseTek debuts Contact Center solution.		Brief Article	251
Reusable dialog components.		Brief Article	78
Salesboom.com announces customizable CRM application with v5.0.		Brief Article	276
Salesforce.com previews Summer '05 release, premieres Multiforce application environment.		Brief Article	203
SER partners with Aurix.		Brief Article	167
Smartner makes North America debut.		Brief Article	109
Soffront announces new version of CRM software for the midmarket.			195
Softline ACCPAC upgrades ACCPAC CRM to v5.7.		Brief Article	245
Speech and IP contact center technologies.	Tehrani, Rich		2054
SPIRIT offers free trial version of TeamSpirit, Multipoint IP Conferencing.		Brief Article	82
SugarCRM launches online destination for community collaboration.		Brief Article	160
The evolving network demands improved security.	Nazzal, Rob		1542
The TMC Seal of Approval.		Brief Article	92
Time America introduces IVR system for time, labor management.		Brief Article	231
Toshiba ships new Strata CIX pure IP telephony system.			97
Trying to decide between in-house or outsourced customer service? The answer may be a hosted solution.			680
Unveil, ScanSoft partner to deliver speech-enabled call center applications.		Brief Article	122
VanillaSoft to integrate do-not-call service in Web-based B-to-C CRM/SFA software.		Brief Article	96
Virtual contact management: an alternative route to CRM; Think about the last time you called your bank, tech support or a catalog. Unless you are a preferred customer, your experience may not have been as pleasant as you had wished.	Pudles, Gary A.		2023
Vocomo's VoiceXML IVR Starter Kit available for a limited time.		Brief Article	56
VoiceLogger changes corporate name to Davacord.		Brief Article	103
VoIP-enabled integration in the contact center bridges the gap between CRM and customer response management.	McFadden, Joseph		2047
Volo announces new suite of advanced network services.		Brief Article	158
WebEx announces enhanced Training Center.		Brief Article	216