Articles from Customer Interaction Solutions (September 1, 2004)

Title	Author	Type	Words
A view from the top: providing a unified view of your customers.	Whelan, Dan		1989
A view of the industry through ICCM's window.	Tehrani, Rich		3169
Active Voice announces new embedded visual messaging solution.		Brief Article	171
Acxiom unveils Personicx LifeChanges to recognize consumer changes.		Brief Article	129
Amae Software sows the seeds of customer loyalty.	Butcher, David R.		859
ATG to acquire Primus Knowledge Solutions, Inc.		Brief Article	127
Austin Logistics launches Valeo for call centers.		Brief Article	111
Best Software delivers expanded SalesLogix 6.2 CRM suite.		Brief Article	100
Bezeq Online launches CosmoCom-powered Contact Center On-Demand services.		Brief Article	119
Blue Pumpkin Solutions extend Workforce Optimization Suite.		Brief Article	132
Business school basics: evaluating technology purchases using net present value.	Reynolds, Penny	Illustration	1165
Conference info keynotes.			325
Conference info.		Brief Article	339
CRM across the enterprise: integrating the channels.	Dravis, Frank		1301
Data synchronization unifies the customer view.	Miranda, Steve		1672
Definition Du Jour.		Brief Article	126
Dictaphone launches recruiter module for ContactPoint WRM and announces agreement with Lucent.		Brief Article	150
emailtopia offers improved Response Manager 4.0 for high-volume call centers.		Brief Article	101
Exstream Software partners with Blue Turtle Technologies in South Africa.		Brief Article	118
FrontRange moves HQ to Northern California.		Brief Article	104
Headset roundup 2004.		Directory	403
IEX TotalView version 3.6 to enhance supervisor ease-of-use and simplify ACD connectivity.		Brief Article	113
Inova Solutions announces version 5.0 of performance optimization suite.		Brief Article	143
Integrating SMBs for a customer-centric view.	Van Duyne, Jon		2127
Interactive Intelligence makes three announcements.		Brief Article	184
Introducing.	Tehrani, Rich		448
Mercom integrates EMC Centera with Audiolog recording platform.		Brief Article	78
NSC and David Yoho form exclusive partnership.		Brief Article	119
Opus Group launches analytics technology solution.		Brief Article	129
Primus Knowledge Solutions announces availability of Primus KnowledgeCenter 6.0.		Brief Article	96
Publisher's outlook.	Tehrani, Nadji		1876
QAS QuickAddress signs eight new catalog/mail order companies.		Brief Article	129
Rockwell FirstPoint announces field trial of FirstPoint Enterprise v10.0.		Brief Article	139
salesforce.com upgrades customers and subscribers to 16th generation CRM service for free.		Brief Article	118
Salesnet launches on-demand CRM learning center.		Brief Article	122
SER releases latest automated quality assurance solution.			147
Session descriptions.			5729
Singlefin introduces IM and Web Filters for blocking viruses and SPIM (IM Spam).		Brief Article	133
Sivox announces RealCall 4.0 for the enterprise call center.		Brief Article	91
Speech automated self-service solutions: from sidelines to primetime.	Swanson, Roxann		1352
Stratasoft launches application for Cisco IP communications infrastructure.		Brief Article	144
Teleperformance USA acquires VOICE FX.		Brief Article	81
The CEO spotlight.		Interview	966
TMC Labs Innovation Awards, Part I.	Keating, Tom		5677
Verint Systems partners with consulting firm to launch enterprise quality workshop.		Brief Article	80
Vodavi releases second generation Telenium IP system.		Brief Article	148
Voice Print offers business analytics and eLearning solutions.		Brief Article	106
Voiceglo introduces GloPhone 2.0.		Brief Article	137
VoiceLog offers short-term call monitoring/recording for the holiday season.		Brief Article	98
VoiceObjects joins the SALT Forum.		Brief Article	146
WatchIT and ROS announce lifecycle outsourcing education series.		Brief Article	169
Witness Systems enhances IP recording software.		Brief Article	145
Wizzard Software to distribute AT & T's TTS engine.		Brief Article	142
Zultys announces Advanced ACD for MX250 IP PBX.		Brief Article	144