Articles from Customer Interaction Solutions (October 1, 2004)

1-58 out of 58 article(s)

Title	Author	Type	Words
A talk with Nuance's Lynda Kate Smith.		Interview	1751
Agenda at-a-glance.			36
Airo Wireless Media, Inc. provides GPS emergency response solution to CUSA vehicles.		Brief Article	152
Angel.com releases Site Builder 2005 to create speech-enabled phone applications.		Brief Article	152
Arista announces new series of Stainless Steel Bezel Panel PCs.		Brief Article	138
Avaya announces self-service/speech solutions, collaborates with IBM.		Brief Article	239
Concer to acquires Rockwell FirstPoint Contact.		Brief Article	148
Conference info.			264
Conference info.			350
Conference sessions.			7076
Contec launches Hornet Accelerator and Hornet version 3.4.		Brief Article	146
Contingency planning by the numbers.	Klenke, Maggie		1254
EADS N.A. and Rockefeller form alliance, EADS assigns new senior director.		Brief Article	216
Empirix launches OneSight to automatically monitor Cisco ICM.		Brief Article	171
Envision releases four enterprise applications, intelligence portal, Performance Suite 8.2.		Brief Article	267
Exhibit hall.			106
Fiorano releases latest version of FioranoMQ.		Brief Article	110
FrontRange over IP: a talk with CEO Michael McCloskey.		Interview	927
Introducing.	Tehrani, Rich		615
InVision offers version 4.3 of SPS workforce management software.		Brief Article	150
IP: taking the center out of call center.	Schelmetic, Tracey	Editorial	1068
IQ Services partners with Quality Call Solutions.		Brief Article	111
iVoice enters into LOI to sell intellectual property to a biometric company.		Brief Article	102
Letters to the editor.	Pierron, Mike	Letter to the Editor	242
LogicTree to voice automate Citco Mutual Fund Services Help Line.		Brief Article	65
Loquendo Technology chosen to speech enable Targex Corp., NY MTA to use Loquendo.		Brief Article	169
Melissa Data partners with Trackmymail.com to offer PLANET Codes.		Brief Article	104
Metaphor Solutions announces speech application development tools.		Brief Article	246
Mitel launches IP Telephony Accounting Solution for businesses.		Brief Article	110
Mobilizing CRM: routes to success.	Burnett, Aaron		1744
NetCracker acquires professional services firm Firma AVD.		Brief Article	84
New directions to the successful virtual contact center.	Baker, Wade		1888
Nortel announces Symposium Call Center Server 5.0.		Brief Article	154
Nortel Web-Centric Self Service.	Butcher, David R.	Column	874
NSC releases ShareIt FTP Pro with SSL/TLS support for Microsoft Pocket PC.		Brief Article	150
Offshore versus domestic: pros and cons.	Brubaker, Steve		667
Open Systems introduces new reseller programs.		Brief Article	163
Optivon offers Advanced Call Managements services.		Brief Article	103
Performix appoints new CEO.		Brief Article	108
Phonetic releases Voice Search Engine Version 5.8.		Brief Article	121
Pipkins offers WebAccess to view/modify schedules online, forms alliance with Syntoria.		Brief Article	215
Pronexus VBSALT supports Vail systems SIP Telephony Interface Manager.		Brief Article	72
Remote agents: the challenges of virtual and distributed contact centers.	Kim, John		2253
SandCherry announces speech solutions, forms reselling alliance with Metaphor.		Brief Article	192
Sheer Networks names former Amdocs VP as CEO.		Brief Article	129
SilkRoad introduces audio/video chat solution.		Brief Article	153
SJS installs contact center optimization in Ireland.		Brief Article	116
Speech and the future of the contact center.	Tehrani, Rich		2112
Speech technology ... next generation contact center: Part 1; A vital technology necessary for the survival and prosperity of contact centers.	Tehrani, Nadji		2121
Stratex announces extension to nodal transmission system.		Brief Article	189
Syntellect announces Vista 5.0.		Brief Article	149
Talisma launches Talisma V6.0, announces multichannel CRM to be used by PhotoWorks.		Brief Article	254
TechTeam Global selected by Joy Global for bilingual help-desk support.		Brief Article	95
Telephony convergence--something for everyone.	Heberling, Mike		554
TMC Labs Innovation Awards, part II.	Keating, Tom		4956
VoiceLog challenges all third-party verification companies.		Brief Article	166
VoiceObjects opens its voice application server architecture to the global voice industry.		Brief Article	191
Who's who in teleservices.			2068