Title  |
Author |
Type |
Words |
| ACI Telecentrics chooses Noble as technology vendor. |
|
Brief Article |
119 |
| Aculab and pulse form alliance to support Microsoft Speech Server 2004. |
|
Brief Article |
133 |
| Airo Wireless to offer GPRS modules worldwide. |
|
Brief Article |
163 |
| Altitude successfully integrates Altitude uCI 7 with siebel business applications. |
|
|
167 |
| Amtech Marketing and WFMG enter strategic alliance. |
|
Brief Article |
80 |
| Antepo upgrades OPN System for enterprise instant messaging. |
|
Brief Article |
78 |
| APEX Voice announces general availability of call/media processor supporting XP. |
|
Brief Article |
202 |
| Artisoft to acquire Vertical Networks. |
|
|
99 |
| Asante updates IntraCore. |
|
Brief Article |
111 |
| ASC offers increased online storage with MARATHON EVOLUTION. |
|
Brief Article |
102 |
| ATG introduces e-marketing application to integrate inbound web with outbound e-mail. |
|
Brief Article |
198 |
| Austin Logistics launches system to predict risk on the first day of new account activity. |
|
|
114 |
| Avaya announces communications applications to utilize automated speech. |
|
Brief Article |
212 |
| Bank of America deploys Apptera Locator for Spanish. |
|
Brief Article |
131 |
| Best Software introduces SalesLogix for Pocket PC. |
|
Brief Article |
162 |
| CentraView announces service provider program for SFA and CRM. |
|
Brief Article |
139 |
| Chat, e-mail and self-service, unite! |
Butcher, David R. |
|
886 |
| Citrix releases GoToAssist 6.0. |
|
Brief Article |
100 |
| ComponentOne announces ComponentOne Response for embedded self-service. |
|
Brief Article |
103 |
| Concatenated Speech Synthesis (kon-kat' n-at'). |
|
Brief Article |
23 |
| Conversagent ASA pilots launched with Time Warner, Cox Communications, BT. |
|
Brief Article |
70 |
| CosmoCom receives U.S. patent for IP call center methods. |
|
Brief Article |
94 |
| Dictaphone announces joint marketing agreement with The Call Center School. |
|
|
108 |
| eGain announces multichannel Service 7 suite. |
|
Brief Article |
97 |
| Eicon releases Audio Provider module for Nuance Voice. |
|
Brief Article |
176 |
| Envision introduces four new business applications for the enterprise. |
|
Brief Article |
202 |
| Envision names Activa Solutions to expanding global reseller roster. |
|
Brief Article |
132 |
| ErgonomicHome.com makes available its new ergonomic chair to work with users' spine. |
|
Brief Article |
133 |
| etalk announces new consulting services for contact center customers. |
|
Brief Article |
134 |
| eTelescript Web-based call center software solution released by Digisoft. |
|
|
173 |
| Exstream Software adds MSI Systems Integrators to distribution program. |
|
Brief Article |
141 |
| GM Voices CEO pens Voice Branding book. |
|
Brief Article |
123 |
| IEX launches TotalView Workforce Management version 3.8. |
|
|
76 |
| InQuira announces expanded Solution for Contact Centers with two new products. |
|
Brief Article |
163 |
| IP: customer service anytime, anywhere, via any media. |
Schelmetic, Tracey |
Editorial |
1059 |
| iVoice provides update on company streamlining. |
|
Brief Article |
215 |
| Key steps and major challenges in improving customer satisfaction. |
Smith, Mark |
|
1693 |
| Latest trends and best practices in speech applications. |
Martin, Azita |
|
1863 |
| Loquendo offers Willem, the new Dutch male voice. |
|
Brief Article |
85 |
| LSSi names new president, CEO. |
|
Brief Article |
98 |
| NetWolves adds VoIP to its suite of managed services. |
|
Brief Article |
144 |
| Optivon selected as LACOM's provider of IP Centrex and VoIP-enabled services. |
|
Brief Article |
125 |
| PC Mall to become preferred distributor of Voiceglo internet phone service hardware products. |
|
Brief Article |
115 |
| Peering into the future. |
Tehrani, Rich |
|
1255 |
| PeopleSoft appoints new CEO, co-presidents, board vice chairman. |
|
|
135 |
| Precision Response Corporation announces CEO succession. |
|
Brief Article |
133 |
| Pronexus and Vail Systems offer developers "A SIP of Speech". |
|
Brief Article |
127 |
| Recruitmax offers vendor management application to help manage contingent labor. |
|
Brief Article |
96 |
| Salesforce.com launches Supportforce.com, announces Toolkit for IBM WSAD. |
|
Brief Article |
251 |
| SAND Searchable Archive brings storage efficiency to SAP BI. |
|
Brief Article |
128 |
| Sennheiser releases wireless headset system with docking station. |
|
Brief Article |
126 |
| SER announces new release of its flagship outbound call management system, CPS 8.0. |
|
Brief Article |
173 |
| Sheer Networks appoints new vice president for Marketing and Business Development. |
|
Brief Article |
157 |
| snom offers new VoIP phone. |
|
Brief Article |
116 |
| Speech technology: analysis and justifications part II. |
Tehrani, Nadji |
Editorial |
1883 |
| Synchronica launches SyncML Gateway for Microsoft Exchange. |
|
Brief Article |
124 |
| TechExel introduces test management solution. |
|
Brief Article |
171 |
| The CEO spotlight. |
|
Interview |
2096 |
| The economics of Indian call center models. |
Shastri, Ranjit |
|
1751 |
| The economics of looking for a new call center home. |
Reynolds, Penny |
|
864 |
| The TMC Seal of Approval. |
|
Brief Article |
56 |
| The TMC Seal of Approval. |
|
|
77 |
| Themis Computer joins Network Centric Operations Industry Consortium as founding member. |
|
Brief Article |
168 |
| Toshiba announces new IP Telephony System, SoftIPT SoftPhone and Wireless IP Telephone. |
|
|
232 |
| Vantage Commercial changes name to Vantage Software Technologies, acquires AnswerWorks. |
|
Brief Article |
100 |
| Vocomo announces open standards VoIP IVR product. |
|
Brief Article |
150 |
| Voice over IP: control where it belongs--in companies' hands. |
Heberling, Mike |
|
1538 |
| Voice Print unveils Activ! Insight speech analytics technology. |
|
Brief Article |
143 |
| WatchIT program explains business/technology issues surrounding SOA. |
|
Brief Article |
120 |
| WebEx releases CRM-integrating Sales Center service. |
|
Brief Article |
102 |
| WebEx Support Center. |
|
Product/Service Evaluation |
883 |
| WebSurveyor releases free Web polling tool. |
|
Brief Article |
145 |
| What you didn't know you could do with your business data: using business-to-business predictive modeling to your advantage. |
Rowland, Jan |
|
2246 |
| William Shakespeare. |
Shakespeare, William |
Brief Article |
13 |
| Witness Systems announces reseller distribution partnership with Corsidian. |
|
|
255 |
| Workplace stress sucks $300 billion annually from corporate profits. |
Ball, Ron |
|
732 |
November 1, 2004
