Articles from Customer Interaction Solutions (May 1, 2004)

1-40 out of 40 article(s)

Title	Author	Type	Words
01 Communique Laboratory launches Version 3.5 of I'm InTouch.		Brief Article	199
2004 CRM/Contact Center Software/Hardware Recommended Vendor list: the TMC Seal of Approval.		Brief Article	85
2004 teleservices outsourcing Recommended Vendor list: the TMC Seal of Approval.		Brief Article	57
Attempts to divide an industry: the following is reprinted from the American Teleservices' Associations e-newsletter, eConnections (February 24, 2004).	DeFalco, Lisa	Editorial	849
Automating contact centers to support regulatory compliance efforts.	Logan, Paul		1878
Back to the future ... integrated marketing the only way to go!	Tehrani, Nadji		798
Centra launches customized online collaborative solutions.		Brief Article	195
Concer to and Rockwell form alliance.		Brief Article	34
Congratulations to the 2004 CRM Excellence Award winners!		Brief Article	192
Customer Inter@ction Solutions[R] magazine's fifth-annual CRM Excellence Awards: Part I.			3122
Data Collection Resources launches CEMS-MC.		Brief Article	158
Drivers and restrainers of the Indian call center.	Shastri, Ranjit		1159
EagleIP launches new hosted contact center services.		Brief Article	234
Edify positioned in Leader Gartner Quadrant for IVR.		Brief Article	138
eGain integrates with Aspect.		Brief Article	185
Envision and SIVOX form partnership to improve agent performance.		Brief Article	251
I.S. Associates and TransNexus complete interoperability testing.		Brief Article	118
IceNet, LLC launches its VoiceWorks Network.		Brief Article	189
In memoriam: Laura Marshall.		Letter to the Editor	367
Letters to the Editor.		Letter to the Editor	664
Losing money by spending less; when outsourcing customer service doesn't make business sense: a case study.	Pemble, Will		1173
MCI layoffs attributed to Do-Not-Call list.		Brief Article	219
MicroStrategy unveils MicroStrategy Office.		Brief Article	210
NetByTel, Vocalocity and ScanSoft, team on first hosted commercial SALT deployments.		Brief Article	194
NetCracker updates OSS solution.		Brief Article	163
NetSuite adds advanced CRM features.		Brief Article	81
Nortel enables voice over WLAN.		Brief Article	186
Nortel offers converged solutions for SMBs, enterprise branch offices.		Brief Article	182
Oil and water: Verizon and customer service.	Tehrani, Rich		1648
Phonologies introduces open source callcontroIXML platform integration kit.		Brief Article	145
Plantronics introduces its SupraPlus headset.		Brief Article	237
Positive Software Systems partners with concerto.		Brief Article	171
Search engine marketing campaigns make a local call.	Hagerty, Richard		1144
ServiceWare Enhances ServiceWare Enterprise.			302
SilkRoad offers Eprise 2004.		Brief Article	159
Speech recognition for the contact center.	Waln, Ken		1875
TMC[TM] Labs review.		Product/Service Evaluation	2211
TuVox CVR System to run on Microsoft Speech Server.		Brief Article	229
Unraveling the mystery of service level discrepancies.	Reynolds, Penny		828
Voicexml versus salt: selecting a voice application standard.	Platt, George T.		2137