Articles from Customer Interaction Solutions (March 1, 2004)

1-48 out of 48 article(s)

Title	Author	Type	Words
2004 CRM/Contact Center Software/Hardware Recommended Vendor list: the TMC Seal of Approval.		Brief Article	77
2004 teleservices outsourcing Recommended Vendor list: the TMC Seal of Approval.		Brief Article	61
3 percent, 2 seconds and 1 chance to do it right: using the predictive dialer in an age of government regulation.	Mitchell, James F.		2490
Accenture licenses its Claim Components software to the Hartford.		Brief Article	84
ADP and Acxiom introduce new database management service.		Brief Article	186
AIMCall 5.0 unveiled.		Brief Article	96
Aspect names Gary Barnett president and CEO.		Brief Article	125
Blue Pumpkin launches German version of workforce optimization solution.		Brief Article	139
Call List Scrubber gets an upgrade.		Brief Article	166
Case study: Reality Based Scheduling; Improving customer satisfaction and agent job satisfaction.	Lanaghen, Martha	Advertisement	424
CobbleSoft adds Web-services capable integration to help desk solution.		Brief Article	100
Concerto Software and Melita International complete merger.		Brief Article	138
Congratulations to the 2004 Top 50 Outbound companies.	Tehrani, Nadji	Brief Article	193
Convergys selected by IBM as partner for Sprint contract.		Brief Article	120
Customer Inter@ction Solutions[R] magazine's: nineteenth-annual Top 50 outbound Teleservices Agencies Ranking.			1749
Data quality: CRM's weak link.	Rich, Robert		1522
Dendrite partners with Synectics Group Inc.		Brief Article	127
Expertcity makes deal with Mobile Automation.		Brief Article	82
Former Intel and Dialogic executive takes helm at NetByTel.		Brief Article	83
Gryphon Networks teams with Unisys and Microsoft.		Brief Article	93
In the face of do-not-call, creating Profit in the call center.	Shearer, Colin		2137
Join us at GCCOS and learn the true state of the industry and learn how to grow your business.			342
Lead generation .... The forgotten link in savvy marketing.	Tehrani, Nadji		1443
Legislation doesn't always mean loss of productivity.	Kelly, Kathleen		2118
LiveTime Software announces Web Services for Live Time Support 3.0.		Brief Article	91
Maximizer Software adds Vineyardsoft's workflow automation tools.		Brief Article	119
MOAA selects eGain's e-mail solution.		Brief Article	57
NetSuite adds advanced business intelligence and analytics to real-time dashboards.		Brief Article	91
Norlight announces new Guardian Meeting service Center.		Brief Article	180
OnDemand Software introduces WinINSTALL 8.		Brief Article	94
Puerto Rico: the benefits of offshore in the United States.	Parry, Tim		894
RightNow establishes deliverability management team, develops anti-spam policy.		Brief Article	122
Rockwell FirstPoint Contact introduces partner program.		Brief Article	125
Sonexis launches ConferenceManager 4.0.		Brief Article	91
Spanlink Communications partners with ScanSoft.		Brief Article	69
Sykes opens call center in El Salvador.		Brief Article	94
TASKE Technology Inc. and Stevens Communications announce partnership.		Brief Article	112
Texas Digital Systems and Pipkins partner.		Brief Article	128
The 23 rules to becoming an excellent public speaker.	Tehrani, Rich		1750
The CEO Spotlight: this month, CEO Spotlight speaks with Jim Foy, president and CEO of concerto software.	Foy, Jim	Cover Story	1436
TMC[TM] Labs review.			1381
Turning browsers into customers.	Cameron, David		1933
Understanding agent occupancy.	Reynolds, Penny		889
UpSource and Unveil Technologies team.		Brief Article	147
Voice Print offers new recording solution for compliance.			95
WebEx Communications launches WebEx SMARTtech service.		Brief Article	164
West Corp. deploys RADCOM's voice quality management system.		Brief Article	99
Witness Systems and BenchmarkPortal make strategic alliance.		Brief Article	147