Articles from Customer Interaction Solutions (June 1, 2004)

1-48 out of 48 article(s)

Title	Author	Type	Words
2004 CRM/Contact Center Software/Hardware Recommended Vendor list: the TMC Seal of Approval.		Brief Article	88
2004 Teleservices outsourcing Recommended Vendor list: the TMC Seal of Approval.		Brief Article	57
AchieveGlobal names new CEO.		Brief Article	161
Ai-Logix upgrades latest CTI release.		Brief Article	174
American ingenuity at work: IP contact centers + advanced home agents = cost parity with offshore; The integration of IP contact centers and advanced home agents plus American innovation and experience means keeping more contact center jobs at home.	Tehrani, Nadji		1821
ASC joins Avaya's DeveloperConnection program.		Brief Article	113
Authoria merges with Advanced Information Management Inc.		Brief Article	169
ComponentOne partners with KnowledgeBroker for help desk solution.		Brief Article	173
Concer to acquires assets of CenterForce Technologies.		Brief Article	149
Congratulations to the 2004 CRM Excellence Award winners!		Brief Article	192
ContactBabel releases report on UK attitudes toward offshoring.		Brief Article	182
Convergys offers "lead-to-cash" solution through acquisition of WhisperWire.		Brief Article	114
Correction.	Schelmetic, Tracey	Correction Notice	77
Customer Inter@ction Solutions[R] has a chat with Cisco.		Interview	1405
Customer Inter@ction Solutions[R] magazine's Fifth-Annual CRM Excellence Awards: Part Two.			3067
Dendrite forms services partnership with SAP America.		Brief Article	141
Don't ignore your other workforce: the automated agent.	Moreno, Frank		2356
EADS TELECOM announces Nexspan.		Brief Article	211
eAssist delivers version 6.5 of NetAgent Contact Center.		Brief Article	196
Educate your agents and reduce turnover: can e-learning help? There's growing consensus that training is effective in reducing turnover, even in the "revolving-door" environment of the contact center. The questions, however, are: "What type of training can be most effective in the contact center?" and "Will all training methodologies produce comparable results?".	Beck, Todd		2058
Empirix launches OneSight for Contact Centers.		Brief Article	229
Empolis introduces enhanced Service Lifecycle Suite offering.		Brief Article	143
Epixtar acquires Philippines-based call center.		Brief Article	197
Extended Systems launches OneBridge Mobile Sales.		Brief Article	155
HelpSTAR help desk software adds Active Directory integration.		Brief Article	202
Home-based agents: a cost-saving alternative to offshoring? An insightful Q & A with west corporation.		Cover Story	2046
ICT Group acquires DPS Data Group.		Brief Article	143
Innovation returns to CRM and contact centers.	Tehrani, Rich		1573
KANA and BearingPoint Team to offer new solutions.		Brief Article	237
LAS introduces NameParser.		Brief Article	199
Letters to the Editor.		Letter to the Editor	994
Looking for reasons to record? Now there are more than ever.	Kaiser, John		1636
Making monitoring matter.	King, Kimberly		1293
Mercom releases version 1.4 of Mercom Interaction Quality.		Brief Article	186
Metaphor Solutions offers 20 packaged Speech IVR apps for Microsoft Speech Server 2004.		Brief Article	159
Nuvio unveils residential and IP Centrex services.		Brief Article	178
Onyx Software and KnowledgeBase Solutions form alliance.		Brief Article	142
Optimizing customer experiences: bridging front-office contact centers and back-office departments.	Alban, Oscar		2194
Pareto Systems launching beta testing program for paretoplatform.		Brief Article	154
Phonetic Systems solutions available on Microsoft Speech Server 2004.		Brief Article	180
Salesforce.com introduces Spring '04.		Brief Article	138
Siemens chooses Verint ULTRA Express for HiPath ProCenter.		Brief Article	229
Sivox announces new appointments.		Brief Article	242
Talisma launches CRM Suite for Higher Education.		Brief Article	191
The basics of calculating call center staff.	Reynolds, Penny		1036
TMC honors industry visionaries.		Brief Article	157
TMC[TM] Labs review.		Product/Service Evaluation	1394
Witness Systems adds to eQuality suite.		Brief Article	191