Articles from Customer Interaction Solutions (July 1, 2004)

1-40 out of 40 article(s)

Title	Author	Type	Words
A view of Northern Ireland.	Schelmetic, Tracey		1469
Accenture and AT & T team to provide managed messaging solutions.		Brief Article	207
Alpine Access calls on ePath learning to train virtual call center staff.		Brief Article	190
Call Compliance adds call monitoring to its online Regulatory Guide.		Brief Article	160
Compliance technologies and services roundup.			1485
Congratulations to the 2004 Rising Stars.		Brief Article	177
CosmoCom and Level 3 Communications partner.		Brief Article	132
Customer Inter@ction Solutions[R] celebrates its 23rd year!	Driscoll, Linda	Brief Article	336
Cymfony Dashboard 3.0 launched.		Brief Article	138
Diligent Solutions announces Insight version 2.0 Extended Enterprise Management.		Brief Article	122
EADS TELECOM combines all voice platforms under a single operating system.		Brief Article	192
eIQnetworks announces centralized event correlation and management solution.		Brief Article	141
Enhancing service and reducing costs with the IP-based virtual call center.	Kaish, Steve		2154
Evaluating and selecting a workforce management solution.	Burby, Aaron		2634
Five9, Inc. introduces VoIP-based contact center system.		Brief Article	115
In search of mediocrity: in CRM, marketing and advertising; An overview of the problems that lead to mediocrity in Corporate America.	Tehrani, Nadji		1559
iVoice delivers IVR Application Generator 2.0 for Tapi Wav.		Brief Article	159
Leave the box behind and just think.	Tehrani, Rich		1120
Linux, layering and listening: what to look for in a call-recording system.	Procops, Tony		1673
Mercom partners with CallMiner to integrate speech analytics.		Brief Article	128
New CHeibel Consulting LLC moves team to Minnesota.		Brief Article	195
NextPage partners with RightAnswers.		Brief Article	134
OmniTrust unveils Protected Browser to keep customer information private.		Brief Article	186
Performance management drives the call center.	Turley, Rosemary		2278
Rockwell FirstPoint offers VoIP alternative.		Brief Article	172
SafeHarbor Technology and Aegis Communications partner.		Brief Article	203
ScanSoft unveils OpenSpeech Recognizer 3.0.		Brief Article	135
Schedule adherence monitoring: Big Brother or better bottom-line?	Reynolds, Penny		937
Scheduling on a budget: web-based services for smaller call centers.	Hogan, Jim		912
SPSS helps transform inbound call centers into profit centers.		Brief Article	166
SR. Teleperformance acquires 92.5 percent of MM Group.		Brief Article	193
Survey: convergence momentum continues increase for enterprises.		Brief Article	224
Talisma introduces Quickstart.		Brief Article	158
Telrex's CallRex usable on Zultys and integrated with Artisoft.		Brief Article	214
The Fastest-Growing Teleservices Companies--The Annual Survey and Ranking of Rising Stars.			936
TMC[TM] Labs review.			1448
Virtual-Agent Services announces ninth contact center location.		Brief Article	115
Voiceglo introduces Linux-based telephone in a wireless Wi-Fi router.		Brief Article	196
VXI provides new compatible passport headset for call centers.		Brief Article	142
Witness announces integration and pattern distinguishing.		Brief Article	156