Articles from Customer Interaction Solutions (January 1, 2004)

Title	Author	Type	Words
ACCPAC CRM 5.6 released.			127
ADNOC Distribution selects CosmoCom.			93
Agent-less Interactive Notification System from Noble Systems.			184
Altitude Software rolls out Altitude uCI 7.			176
Amdocs to resell Kanisa's service resolution applications.			142
ATG announces Web services support.			186
Case study: Reality Based Scheduling; Improving customer satisfaction and agent job satisfaction.	Lanaghen, Martha	Advertisement	428
Considering Costa Rica.	Parry, Tim		432
Contact center suite launch features advanced capabilities.			235
Correction.		Correction Notice	37
CosmoCom acquires Surf & Call.			93
Creating your branded customer experience.	McDonagh, Mariann		2110
CTT's iceCube based on NMS Communications hardware.			167
Customer Inter@ction Solutions' 2003 Product of the Year awards.			4632
E.piphany software suite upgraded.			158
enGenic appoints Jim Coulter CEO.			77
enGenic releases TeleFlow 2004 suite.			161
Even more in 2004: corporate stories worth telling.	Tehrani, Rich		1520
Exhibit, hotel space scarce at INTERNET TELEPHONY[R] Conference & EXPO.			364
GalaxyPlus Credit Union Systems introduces Member Relationship Plus.			198
Getronics announces lead management solution for retail banks.			228
GMT Planet version 9 released.			187
GoToAssist 5.0 released by Expertcity.			80
Hosted IP solutions are key to next-generation contact centers.	Samuels, Denzil		923
Influent opens Manila call center.			126
Letters to the editor.		Letter to the Editor	677
NEC America introduces advanced monitoring solution.			100
PeopleSoft releases EnterpriseOne CRM upgrade.			83
Protecting agents from costly cold calling fines: how to ensure successful compliance.	Fotta, Keith		1195
RightNow 6.0 suite released.			121
Salesforce.com Winter '04 released.			227
Salesnet sets OEM, vertical market and application syndication strategies.			125
Saxon Capital chooses Onyx Software.			74
Scala Business Solutions to merge with Epicor Software Corp.			122
Senior call center, CRM and teleservices executives offer their views on industry trends for '04 and beyond.			3057
Sennheiser debuts office headsets.			186
Siebel Systems honored by Hong Kong Call Center Association.			73
SupportSoft launches new software and upgrades.			191
Surviving the sales and marketing Ice Age: how to diversify for your survival.	Wales, Martin		2610
TechExcel CRM suite gets an upgrade.			203
TeleDirect International releases Liberation 6000 enhancements.			138
The Call Center School publishes Workforce Management book.			75
The CEO Spotlight.		Cover Story	844
The TMC Seal of Approval.			60
The TMC Seal of Approval.			74
Three wishes for the call center manager.	Camastro, Robert		2018
Time to look at the crystal ball!! The state of the industry.	Tehrani, Nadji		2223
TMC[TM] Labs review.			1371
Vertical Networks releases MultiSite Reporter.			194