Articles from Customer Interaction Solutions (February 1, 2004)

1-50 out of 50 article(s)

Title	Author	Type	Words
4OfficeAutomation launches EmailUnlimited 6.0.		Brief Article	101
Accenture and Acxiom join forces.		Brief Article	130
Acxiom acquires Claritas Europe.		Brief Article	109
American Teleservices Association: Hall of Fame welcomes Nadji Tehrani!			428
Approaching training from the human side.	Chhabra, Deepjot		391
ASC Telecom launches MARATHON EVOlite.		Brief Article	148
Aspect and SER team up for contact center solution.		Brief Article	97
Barbados: an attractive offshore location.	Parry, Tim		668
Black Pearl releases new CIS for Brokerage and Derivatives industries.		Brief Article	135
C3 launches call recording solution.		Brief Article	149
Churchill Downs Incorporated bets on E.piphany.		Brief Article	73
Comergent Technologies acquires Profile Systems, Inc.		Brief Article	57
Congratulations to the 2003 MVP Quality Award winners.		Brief Article	158
Consumers "right to know" on call center workers.			164
Digisoft, Artisoft and Calltrol announce a new single-server solution.		Brief Article	95
E-learning and quality--a marriage made in heaven.	Shute, Scott		2225
Eleventh-annual MVP Quality Award winners.			4834
End every single tax credit that gives corporations breaks for moving jobs offshore.		Brief Article	57
ePeople Teamwork 5.1 integrates directly with Microsoft Outlook.		Brief Article	162
Executive Spotlight.	Rucinski, Edward L.	Interview	1167
Google's fatal flaw?			1247
Gryphon Networks introduces Exemption Advisor.		Brief Article	109
GWI Software's Web-based training available.		Brief Article	77
Half of sales reps not meeting quotas.		Brief Article	130
How to win friendly agents and influence customers.	Tehrani, Rich	Interview	1288
Improving customer loyalty through proactive communications.	Levitan, Ben		1668
In CRM and customer interaction business ... There is no substitute for quality!! But quality alone is not the answer. You must do much more!	Tehrani, Nadji		1580
Inquisite 6 hits market.		Brief Article	78
Intervoice announces suite of applications.		Brief Article	95
Investigate outsourcing.		Brief Article	100
Inwoo Tech CRM Service Center achieves certification to COPC-2000 Standard.		Brief Article	110
John Kerry speaks out on call centers.		Brief Article	36
Join us at GCCOS ... and network with the industry's finest minds!			291
KANA releases Agent IQ for financial institutions.		Brief Article	89
Magma Design Automation selects salesforce.com.		Brief Article	80
Mindfabric Enterprise gets an upgrade.		Brief Article	175
NICE joins forces with IBM.		Brief Article	99
Open Solutions debuts Channel Management Center.		Brief Article	131
People's People need software upgrade.	Parry, Tim	Editorial	889
Primus Knowledge Solutions acquires Amacis Group Limited.		Brief Article	98
Providing quality Web-based customer service.	Blake, L.J.		2039
Real-time CRM: a competitive advantage today, a competitive imperative tomorrow?	Sedgewick, Ross		1652
Reducing new hire costs: increasing speed to competency with innovative "Jump Start" program.	Lanaghen, Martha	Advertisement	452
Stop giving government contracts to corporations breaking the rules.		Brief Article	36
TASKE launches new suite of products.		Brief Article	141
The power of one in Call Center Staffing.	Reynolds, Penny		862
The seven myths of outbound telemarketing after DNC.	Searcy, Tim		1563
Use government contracts for U.S. workers.		Brief Article	97
VASCO opens U.S. Sales and Support headquarters in Boston.		Brief Article	52
VEXIS Systems partners with Envox Worldwide.		Brief Article	116