Articles from Customer Interaction Solutions (August 1, 2004)

1-70 out of 70 article(s)

Title	Author	Type	Words
2004 CRM/Contact Center Software/Hardware Recommended Vendor list: the TMC Seal of Approval.			91
2004 Teleservices Outsourcing Recommended Vendor list: the TMC Seal of Approval.			53
8 steps for: taking customer loyalty to the next level; Because companies live or die from repeat business.	Tehrani, Nadji		1715
A view from the outside: defining external call center performance metrics.	Reynolds, Penny		1193
Amcat and telemarketing industry show commitment to reduce silent calls.		Brief Article	125
Amcat.		Advertisement	346
Aspect Communications Corp.		Company Profile	352
ATG unveils new customer experience solutions.		Brief Article	209
Call Compliance announced new compliance service for teleservices.		Brief Article	101
Call Compliance, Inc.		Advertisement	487
Can't stand the acronyms? Customer Inter@ction Solutions[R] presents "the standards: a primer".	Scholz, K.W. (Bill)		970
Concerto Software, Inc.		Advertisement	89
Contact center knowledge management--new relevance and best practices for today's business environment.	Kotwal, Amit		1702
Corporate profiles.		Advertisement	98
EADS Telecom enhances Pointspan Sync Manager to include Telident e911.		Brief Article	178
Eagle ACD.		Advertisement	424
Edify announces Developer Network.			307
Edify Corp.		Advertisement	156
eGrabber launches software to automatically capture contact details.		Brief Article	179
Envision.		Advertisement	297
Epsilon unveils technology initiatives for better business intelligence.		Brief Article	178
etalk Corp.		Advertisement	115
Extraprise to unify customer acquisition, management and retention.		Brief Article	159
FAQs are stubborn things.	Butcher, David R.		1477
Five 9.		Advertisement	283
Five steps to successful knowledge management in your service center.	Mason, Daniel		1744
FrontRange Solutions, Inc.		Advertisement	212
GN Netcom, Inc.		Brief Article	124
I run a contact center. I need wallboards, right?	Capo, Chris		930
IEX Corp.		Company Profile	369
Industry veteran to lead Vidus.		Brief Article	112
InfoCision Management Corp.		Company Profile	298
infoSUA.			317
Insider view on teleservices industry evolution.	Tehrani, Rich	Interview	2597
Lost in IVR: the hidden costs of pushing high-value customers through self-service.	Crisler, Lois		1966
Maximizer software.		Brief Article	222
Mercom offers digital recording system for legal/law enforcement/business/government venues.		Brief Article	201
NEC Unified Solutions and Zeacom to deliver contact center solution.		Brief Article	177
NICE Systems.			355
Onyx Software and Interactive Intelligence offer integrated CRM/contact center solution.		Brief Article	153
Optimizing knowledge resources to drive customer value.	Chmaj, John		1332
PeopleSoft updates four Enterprise CRM suites to v8.9.		Brief Article	205
Phonetic Systems and V-Enable launch two voice-activated multimodal apps with wireless.		Brief Article	220
Precision Response Corp.		Advertisement	279
Salesnet launches industry-specific editions of On-Demand CRM.		Brief Article	201
SALT Forum advances mobile content delivery with enhancements to Scalable Vector Graphics specification.		Brief Article	262
SandCherry selects Paraxip to simplify telephony connectivity.		Brief Article	139
SER Solutions, Inc.		Advertisement	190
Spectrum Corp.			40
Stratasoft.		Advertisement	56
Symon Communications, Inc.		Advertisement	186
Targus Information Corp.		Advertisement	525
Teleperformance USA.		Advertisement	512
Telephony@Work.		Advertisement	264
Texas Digital Systems, Inc.		Advertisement	96
The Call Center School.		Advertisement	322
TMC launches "Speech-World" Conference in Dallas this November 30-December 2, 2004.			432
TMC[TM] Labs review.		Product/Service Evaluation	1126
Toshiba upgrades server-based business communications system.		Brief Article	200
TouchStar Software.		Company Profile	330
Turning customer service into a conduit for sales and marketing.	Sherman, Geoff		1412
TuVox enhances its automated call center solution.		Brief Article	170
UniPress Software expands service desk integration capabilities.		Brief Article	185
Vodavi enhances VoIP capability.		Brief Article	232
Voice over IP: hitting home runs in the contact center.	Gilbert, Bob		2034
Voice Print and NEC deliver enhanced call recording.		Brief Article	193
VoiceLog LLC.		Advertisement	356
VoiceLogger.		Advertisement	226
West Corp.		Advertisement	356
Witness Systems.		Advertisement	514