Articles from Customer Interaction Solutions (April 1, 2004)

1-52 out of 52 article(s)

Title	Author	Type	Words
ACCPAC acquired by Best Software, upgrades hosted service.		Brief Article	154
AIMCall V5 performance management solution now available.		Brief Article	217
Altitude Software integrates PGP Universal Server with Unified Customer Interaction.		Brief Article	105
Amdocs acquires XACCT Technologies.		Brief Article	57
Angel.com offers IVR Developer Pack.		Brief Article	145
Artisoft introduces TeleVantage 6.0.		Brief Article	199
Authoria offers Authoria Manager Advisor.		Brief Article	186
Better salespeople and aural ecstasy.	Tehrani, Rich	Column	1937
Case study: Accounts Recovery Corporation gains competitive advantage from VoIP call recording and monitoring technology.	Kapela, Robert		1456
Cisco Systems expands customer contact portfolio across all customer segments.		Brief Article	185
Contact centers for a virtual world.	Wood, Betsy		1601
Correction.			40
CosmoCom integrates CosmoCall Universe contact center with Cisco Call Manager.		Brief Article	168
Customer Inter@ction Solutions[R] magazine's nineteenth-annual Top 50 inbound Teleservices Agencies Ranking.			2173
Dictaphone debuts "Trainer" module for ContactPoint WRM solution.		Brief Article	224
Discover the huge benefits of IP contact centers; 70-90% attainable cost savings!	Tehrani, Nadji		1216
Edify enters partnership with Microsoft.		Brief Article	79
Eloqua launches Conversion Suite Enterprise Edition.		Brief Article	234
Empirix releases version 5.0 of Voice Watch.		Brief Article	240
Envision and SIVOX form partnership.		Brief Article	163
Harte-Hanks acquires Avellino Technologies Ltd.			92
How do your call center supervisors measure up?	Reynolds, Penny		887
Humantech upgrades Risk Priority Management software.		Brief Article	225
Improving the quality of post-sales technical support through virtual on-site technology.	Jensen, Eric		1184
Letters to the Editor.		Letter to the Editor	424
LiveBridge opens call center in Argentina.			109
LiveTime support for Red Hat Enterprise Linux 3.		Brief Article	47
Melissa Data releases Delivery Point Validation.		Brief Article	191
NetSuite 9.5 includes advanced CRM features.		Brief Article	123
New HelpSTAR edition adds tools for IT asset management.		Brief Article	114
Noble Systems introduces Advisory Panel.		Brief Article	102
Prosodie Interactive and LiveBridge make reseller agreement.		Brief Article	93
Providing champagne service on a beer budget.	Bennett, Basil		1898
Remedy releases Remedy Quality Management 5.0.		Brief Article	129
RightNow granted new patent.		Brief Article	176
Rockwell FirstPoint Contact opens office in Shanghai.		Brief Article	145
Salesforce.com partners with WebEx Communications.		Brief Article	62
Siemens Information introduces HiPath ProCenter Agile.		Brief Article	202
StrataCom and ServiceWare announce strategic partnership.		Brief Article	109
Texas Digital teams up with Forward Systems.		Brief Article	215
The blended contact center: myth or reality? The keys to building a unified inbound and outbound call center operation.	Lang, Paul		2071
TMC University offers Online Certification in VoIP and related areas.		Brief Article	256
TMC[TM] Labs review.		Product/Service Evaluation	904
UCN purchases dedicated customer accounts from Source Communications.		Brief Article	70
UniPress Software announces FootPrints.		Brief Article	225
Vertical Solutions adds scheduling module to PowerHelp Enterprise CRM suite.		Brief Article	125
Voice Print introduces Activ! Reliance.		Brief Article	84
VoIP in the call center: have we found the holy grail?	McFadden, Joseph		1870
WebSurveyor releases new Web interface.		Brief Article	169
White Pajama introduces Hosted VoIP Contact Center for Salesforce.com.		Brief Article	118
Wireless number portability: the compliance conundrum.	Sanscrainte, Joseph		1400
Working Solutions adds enhanced transcription tuning.		Brief Article	98